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Knowledgebase : Explorer


Error 1801 system can not register: Most likely cause of failure is the HPA.Terminal tries to register but RAN never receives the request do to the no Tx. Therefor the terminal never gets a response from RAN, and will start the registering  again and agai...
whats new in the version B battery 403686L used with Explorer 300/500 It is a new type of cells. The old ones are not produced anymore.The performance is slightly better and rev B has now been approved in Japan.
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EXPLORER 100/110 codes: • SIM PIN & PUK: You will typically find these printed in your subscription papers or printed on the plastic card where the SIM card was attached originally. • Reset to factory defaults security codes: “123456” for “light re...
Windows 7 The conditions for windows 7 is the same as for windows Vista The USB driver will work on the 32b version but not on the 64b version.
+CME ERROR: GPRS errors 150 invalid mobile class 148 unspecified GPRS error151 VBS/VGCS not supported by the network 152 No service subscription on SIM 153 No subscription for group ID 154 Group Id not activated on SIM 155 No matching notification 156 ...
+CME ERROR: Errors related to a failure to Activate a Context 132 service option not supported (#32) 133 requested service option not subscribed (#33) 134 service option temporarily out of order (#34) 149 PDP authentication failure
+CME error : General errors 0 phone failure 1 no connection to phone 2 phone-adaptor link reserved 3 operation not allowed 4 operation not supported 5 PH-SIM PIN required 6 PH-FSIM PIN required 7 PH-FSIM PUK required 10 SIM not inserted (Note) 11 SIM PIN...
SIM lock to inserted sim fails. This is a bug in the personalization module, where it reads data from a chunk after it has been freed. This problem is present in the sw releases: FBB 500-250 1.09, E727 1.09, E300-500 3.00, E527, 3.00, 3.01, 3.02,  E7...
Knowledge base – Setting-up / Configuration procedure Date: May - 2009  Product Name & Type:Explorer 300/500/700 Software version 3.00 and higher Subject:Description of how to setup a primary streaming connection, which will automatically start. Actio...
How to force the outgoing CS call type by predial with 1* / 2* / 3* / 4*.   RJ11: 1* = Standard Voice (AMBE-2, 4 kbps)  2* = 3,1khz Audio (64kbps a-law) Bluetooth: 1* = Standard Voice (AMBE-2, 4 kbps)  2* = 3.1kh...
Creating a Telnet connection via the Ethernet Interface: • Connect a pc to EXPLORER 500 via the Ethernet interface • Open a command prompt (start->run->cmd) • Enter: telnet 192.168.0.1 5454 • Verify the connection with command &qu...
Echo cancellation The echo cancellation is used to remove echo from a voice communication in order to improve voice quality on a telephone call. In addition to improving quality, this process improves bandwidth savings achieved through silence suppressi...
Missing backlight- missing LED indication- missing sounds.If your Explorer terminal does not show backlight, LED incation and sounds are mission it is highly likely that the terminal has been switched to Stealth Mode! In order to get the Explorer back to ...
BGAN Explorer Not showing cid on Bluetooth page:The reason for not showing cid on BT page is that the user does not need these! The cid numbers are present on LAN where the user can have one primary and multiple secondaries. Hence, the user can use the ...
Explorer 300, 500 & 700 CANNOT use the same power supply The AC/DC Power Supply for the ExplorerTM700 CAN NOT be used for the ExplorerTM300 - 500. The output voltage of the AC/DC Power Supply for the ExplorerTM700 is 19VDC, and the maximum input volta...
How to recover the admin password for Explorer Family From software version 1.07 there is a feature on the web interface, where it's possible to reset the admin password: 1. Send us the S/N + IMEI number via an eSupport ticket 2. You will receive a res...
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