Knowledgebase
Network Status
Posted by Ove C. Nielsen on 30 November 2006 09:05 AM

Network: Unscheduled BGAN/FB/SB Ticker RECTIFIED : Network service degradation in I-4 EMEA 161012 10:18 #2 16-10-2012 12:33
pleased to advise that the Network service degradation in I-4 EMEA for BGAN/FB/SB has been resolved

Network: Unscheduled BGAN/FB/SB Ticker NEW : Network service degradation in I-4 EMEA 161012 10:18 #1  16-10-2012 12:23
currently experiencing a Network service degradation in I-4 EMEA for BGAN/FB/SB

APAC BGAN/FB/SB Antenna Switch (2012-10-10 19:29:13 UTC)  on 10-10-2012 21:25
This is an automated announcement to alert you that the BGAN/FB/SB Traffic for APAC has been switched to the prime antenna in Paumalu.

APAC BGAN/FB/SB Antenna Switch (2012-10-09 21:12:31 UTC) ti 09-10-2012 23:09
This is an automated announcement to alert you that the BGAN/FB/SB Traffic for APAC has been switched to the backup antenna in Paumalu.

EMEA BGAN/FB/SB Antenna Switch (2012-10-09 21:04:36 UTC) ti 09-10-2012 23:01
This is an automated announcement to alert you that the BGAN/FB/SB Traffic for EMEA has been switched to the prime antenna in Burum.

Network: Unscheduled BGAN/FB/SB Ticker ONGOING : Network service degradation in I-4 Americas 071012 16:10 #9 ma 08-10-2012 08:47
Inmarsat would like to advise that the Network service degradation in I-4 Americas for BGAN/FB/SB is ongoing

Network: Unscheduled BGAN/FB/SB Ticker ONGOING : Network service degradation in I-4 Americas 071012 16:10 #8 ma 08-10-2012 06:57
Inmarsat would like to advise that the Network service degradation in I-4 Americas for BGAN/FB/SB is ongoing

Network: Unscheduled BGAN/FB/SB Ticker ONGOING : Network service degradation in I-4 Americas 071012 16:10 #7
Inmarsat would like to advise that the Network service degradation in I-4 Americas for BGAN/FB/SB is ongoing

Network: Unscheduled BGAN/FB/SB Ticker ONGOING : Network service degradation in I-4 Americas 071012 16:10 #6
Inmarsat would like to advise that the Network service degradation in I-4 Americas for BGAN/FB/SB is ongoing

Network: Unscheduled BGAN/FB/SB Ticker ONGOING : Network service degradation in I-4 Americas 071012 16:10 #5
Inmarsat would like to advise that the Network service degradation in I-4 Americas for BGAN/FB/SB is ongoing

Network: Unscheduled BGAN/FB/SB Ticker ONGOING : Network service degradation in I-4 Americas 071012 16:10 #4
Inmarsat would like to advise that the Network service degradation in I-4 Americas for BGAN/FB/SB is ongoing

Network: Unscheduled BGAN/FB/SB Ticker ONGOING : Network service degradation in I-4 Americas 071012 16:10 #3
Inmarsat would like to advise that the Network service degradation in I-4 Americas for BGAN/FB/SB is ongoing

Network: Unscheduled BGAN/FB/SB Ticker ONGOING : Network service degradation in I-4 Americas 071012 16:10 #2
Inmarsat would like to advise that the Network service degradation in I-4 Americas for BGAN/FB/SB is ongoing

Network: Unscheduled BGAN/FB/SB Ticker NEW : Network service degradation in I-4 Americas 071012 16:10 #1
Inmarsat is currently experiencing a Network service degradation in I-4 Americas for BGAN/FB/SB

Scheduled Paumalu MGW Node upgrade 09-10-2012 18:00- 21:00 UTC
There will be four outages in Circuit Switched traffic, each of approximately 2 minutes in duration and spread out evenly in the 3 hour maintenance window. Traffic that will be impacted by the work will be all calls for BGAN, FBB, SBB and GES Classic Aero users in the AMER and APAC regions. There will also be disruption to calls for GSPS users in the AMER region during this upgrade. 

Reason for notice:         Planned activity.            
Services affected:             All calls for BGAN, FBB,  SBB and GES Classic Aero users in the AMER and APAC regions. All GSPS calls for users in AMER.
Regions/Spots affected:        AMER & APAC
Date of outage: 09/10/2012  Start of  Maintenance window:       18.00 UTC End of Maintenance window: 21.00 UTC
Single  or Multiple Outage(s)  & duration(s): Four separate outages each of 2 minutes in duration.


EMEA BGAN/FB/SB Antenna Switch (2012-10-02 21:03:43 UTC)
This is an automated announcement to alert you that the BGAN/FB/SB Traffic for EMEA has been switched to the backup antenna in Fucino.

APAC BGAN/FB/SB Antenna Switch (2012-09-25 18:25:47 UTC)
This is an automated announcement to alert you that the BGAN/FB/SB Traffic for APAC has been switched to the backup antenna in Paumalu.

AMER BGAN/FB/SB Antenna Switch (2012-09-19 07:11:36 UTC)
This is an automated announcement to alert you that the BGAN/FB/SB Traffic for AMER has been switched to the prime antenna in Paumalu.

AMER BGAN/FB/SB Antenna Switch (2012-09-18 07:20:12 UTC)
This is an automated announcement to alert you that the BGAN/FB/SB Traffic for AMER has been switched to the backup antenna in Paumalu.

EMEA BGAN/FB/SB Antenna Switch (2012-09-12 21:02:24 UTC)
announcement to alert you that the BGAN/FB/SB Traffic for EMEA has been switched to the backup antenna in Fucino

Unscheduled BGAN/FB/SB Ticker RECTIFIED : Network service degradation in I-4 Americas 040912 07:48 #2
the Network service degradation in I-4 Americas for BGAN/FB/SB has been resolved

Unscheduled BGAN/FB/SB Ticker NEW : Network service degradation in I-4 Americas 040912 07:48 #1
currently experiencing a Network service degradation in I-4 Americas for BGAN/FB/SB

Scheduled BGAN/FBB/SBB Maintenance on EMEA 01/05/2012 & 03/05/2012 @ 21:00 UTC

Scheduled maintenance activity for the BGAN / FBB / SBB Packet Switch Service in the EMEA region.

Inmarsat is currently rolling out a new SGSN Software and hardware upgrade, this upgrade is required as the current SGSN software and hardware levels are reaching end of support.

On Tuesday the 1st of May, there will be a site switch from Burum to Fucino Satellite Access Station (SAS) at 21:00 UTC and a subsequent site switch from Fucino to Burum Satellite Access Station (SAS) at 21:00 on the 3rd of May. The purpose of this activity is to verify the Fucino SGSN with the new Software and Hardware with 48 hours of live traffic during this period the traffic will be closely monitored by the engineers. Please note that the upgraded SGSN has already been through 2 hours of rigorous testing with user traffic. Each site switch will cause a two minute outage for both Packet Switch and Circuit Switch Broadband Services.

Reason for notice:         Planned activity.            
Services affected:                     BGAN/FB/ SB
Regions/Spots affected:            EMEA 4F2
Date of outage:                         01/05/2012 & 03/05/2012
Start of  Maintenance period:       21.00 UTC
End of  Maintenance period: 00.00 UTC
Single  or Multiple Outage(s) 
& duration(s): 2 min
Outage Impact: During these site switches existing calls will be dropped and new users will not be able to set up Circuit Switched and Packet Switched calls.
Terminal Types affected:               ALL
Actions needed by user:            Users need to re-activate
In case of problems Contact : Inmarsat Customer Service.
 

to 19-04-2012 01:54
EMEA BGAN/FB/SB Antenna Switch (2012-04-18 23:53:34 UTC)
the BGAN/FB/SB Traffic for EMEA has been switched to the prime antenna in Burum.

to 19-04-2012 00:51
EMEA BGAN/FB/SB Antenna Switch (2012-04-18 22:50:35 UTC)
The BGAN/FB/SB Traffic for EMEA has been switched to the backup antenna in Fucino.

to 12-04-2012 08:50
Network service degradation in I-4 Americas 070412 18:15 #3
On the 7th April 2012 the BGAN Packet Switched traffic over AMER and APAC Regions that it is routed via the Paumalu SAS ‘Gateway GPRS Support Node’
(GGSN) was affected between 18:05 and 18:12 UTC due to an auto-reboot of the active Routine Engine of the Paumalu GGSN (Part of the BGAN Core Network).
All traffic landing in Paumalu and routed via the Burum SAS GGSN was not affected. The circuit switched traffic was also not affected.

ti 10-04-2012 21:03
the BGAN/FB/SB Traffic for EMEA has been switched to the prime antenna in Burum.

ma 09-04-2012 07:04
the Network service degradation in I-4 EMEA for BGAN/FB/SB has been resolved
ma 09-04-2012 06:48
Unscheduled BGAN/FB/SB Ticker NEW : Network service degradation in I-4 EMEA 090412 06:43 #1
Currently experiencing a Network service degradation in I-4 EMEA for BGAN/FB/SB

EMEA BGAN/FB/SB Antenna Switch (2012-04-09 06:42:06 UTC)
the BGAN/FB/SB Traffic for EMEA has been switched to the backup antenna in Fucino.

29-03-2012 14:46
Network service degradation in I-4 EMEA 240312 22:23 #4
At 16:19 UTC on Friday 23rd March, the BGAN network in EMEA was reconfigured to improve performance for users in the Middle East.
Whilst the reconfiguration was successful and performance was improved in the area, a small proportion of user terminals across the EMEA region were unable to register with the network.
Due to the small number of User Terminals affected, the issue was not detected by our Operations Team.

After end user problems were reported to Inmarsat through our Customer Services team the issue was identified and the network was returned to its original configuration at 16:06 UTC on Saturday 24th March, restoring normal service.

Subsequent to this Inmarsat Network Operations noticed that the amount of user terminals registered on the network was slightly lower than expected and suspected that this was a related issue.
Investigation revealed this was due to idle terminals which were deregistered when the original configuration was restored and that these terminals were able to connect to the network when they initiated a voice or data call.

Our Operations Team manually forced these terminals to re-register and this process was completed at 00:09 UTC on 25th March.
During the period 16:06 UTC on 24th March to 00:09 UTC on 25th  March all BGAN terminals were capable of initiating voice and data calls.

25-03-2012 03:00
Network service degradation in I-4 EMEA 240312 22:23 #3
the Network service degradation in I-4 EMEA for BGAN/FB/SB has been resolved

25-03-2012 01:14
Network service degradation in I-4 EMEA 240312 22:23 #2
the Network service degradation in I-4 EMEA for BGAN/FB/SB is ongoing

24-03-2012 23:29
Network service degradation in I-4 EMEA 240312 22:23 #1
currently experiencing a Network service degradation in I-4 EMEA for BGAN/FB/SB

Unscheduled loss of Network service in I-4 EMEA 200312 21:13 #3
On the 20th  March at 21:07 UTC, as part of a routine activity during a Maintenance Window a problem with the Radio Access Network (RAN)
at the Burum Satellite Access Station (SAS) caused a service outage of BGAN/FB/Aviation services over the EMEA region.
Traffic was switched to Fucino SAS and service restored at 21:19 UTC

EMEA BGAN/FB/SB Antenna Switch (2012-03-21 21:02:23 UTC)
the BGAN/FB/SB Traffic for EMEA has been switched to the prime antenna in Burum.

EMEA BGAN/FB/SB Antenna Switch (2012-03-20 21:18:35 UTC)
This is an automated announcement to alert you that the BGAN/FB/SB Traffic for EMEA has been switched to the backup antenna in Fucino.

Unscheduled loss of Network service in I-4 EMEA 200312 21:13 #2
the Unscheduled loss of Network service in I-4 EMEA for BGAN/FB/SB has been resolved

Unscheduled loss of Network service in I-4 EMEA 200312 21:13 #1
currently experiencing an Unscheduled loss of Network service in I-4 EMEA for BGAN/FB/SB

AMER BGAN/FB/SB Antenna Switch (2012-03-06 08:46:38 UTC)
the BGAN/FB/SB Traffic for AMER has been switched to the prime antenna in Paumalu.

AMER BGAN/FB/SB Antenna Switch (2012-03-06 07:24:46 UTC)
the BGAN/FB/SB Traffic for AMER has been switched to the backup antenna in Paumalu.

APAC BGAN/FB/SB Antenna Switch (2012-02-29 18:19:16 UTC)
the BGAN/FB/SB Traffic for APAC has been switched to the backup antenna in Paumalu


APAC BGAN/FB/SB Antenna Switch (2012-02-29 19:31:50 UTC)
the BGAN/FB/SB Traffic for APAC has been switched to the prime antenna in Paumalu.

AMER BGAN/FB/SB Antenna Switch (2012-02-29 09:45:18 UTC)
the BGAN/FB/SB Traffic for AMER has been switched to the prime antenna in Paumalu.

AMER BGAN/FB/SB Antenna Switch (2012-02-29 07:37:17 UTC)
the BGAN/FB/SB Traffic for AMER has been switched to the backup antenna in Paumalu.

Network: Unscheduled BGAN/FB/SB Ticker RECTIFIED : Network service degradation 160212 04:49 #4
Inmarsat is pleased to advise that the Network service degradation for BGAN/FB/SB has been resolved
Network: Unscheduled BGAN/FB/SB Ticker ONGOING : Network service degradation 160212 04:49 #3
Inmarsat would like to advise that the Network service degradation for BGAN/FB/SB is ongoing
Network: Unscheduled BGAN/FB/SB Ticker ONGOING : Network service degradation 160212 04:49 #2
Inmarsat would like to advise that the Network service degradation for BGAN/FB/SB is ongoing
Network: Unscheduled BGAN/FB/SB Ticker NEW : Network service degradation 160212 04:49 #1
Inmarsat is currently experiencing a Network service degradation for BGAN/FB/SB

Incident Report - Network: Unscheduled BGAN/FB/SB Ticker RECTIFIED : Network service degradation in I-4 Americas 150212 07:29 #3
On the 15th February at 07:47UTC a scheduled  Payload Control System (PCS) switch at the Paumalu Satellite Access Station (SAS) failed.
This caused a service degradation for BGAN/FB/ Aviation Services and GSPS in the AMER region. The PCS was then completely reinitialised and Services were successfully restored at 08:17UTC. 
Users connected to the network at the time of the incident were not affected. The issue was experienced by users in dark beams and those requiring extra capacity on illuminated beams.
Network: Unscheduled BGAN/FB/SB Ticker RECTIFIED : Network service degradation in I-4 Americas 150212 07:29 #2
Inmarsat is pleased to advise that the Network service degradation in I-4 Americas for BGAN/FB/SB has been resolved
Network: Unscheduled BGAN/FB/SB Ticker NEW : Network service degradation in I-4 Americas 150212 07:29 #1
Inmarsat is currently experiencing a Network service degradation in I-4 Americas for BGAN/FB/SB

Unscheduled loss of Network service in I-4 EMEA 270112 22:41 #3
On the 27th January at 22:45 UTC as a result of a database problem,
the Fucino Radio Access Network (RAN) crashed causing a service outage for BGAN/FB/SB service over the EMEA region.
The outage was preceded by 10 minutes of degradation affecting a few users.
A site switch to Burum was initiated immediately but was unsuccessful due to a problem with the RAN Host computer.
At 23:32 UTC, the issue was resolved and service successfully restored with the Burum RAN in operation.


EMEA BGAN/FB/SB Antenna Switch (2012-01-06 19:01:56 UTC)
the BGAN/FB/SB Traffic for EMEA has been switched to the prime antenna in Burum

I-4 EMEA site switche 050112 - 19:00 UTC #1
Radio Access Network (RAN) at Burum Satellite Access Station (SAS).
Inmarsat needs to perform an emergency site switch to Fucino today at 1900UTC in order to resolve the issue.

EMEA BGAN/FB/SB Antenna Switch (2011-12-14 21:14:56 UTC)
BGAN/FB/SB Traffic for EMEA has been switched to the prime antenna in Burum.

APAC BGAN/FB/SB Antenna Switch (2011-12-14 20:46:15 UTC)
BGAN/FB/SB Traffic for APAC has been switched to the prime antenna in Paumalu.

APAC BGAN/FB/SB Antenna Switch (2011-12-14 18:13:20 UTC)
BGAN/FB/SB Traffic for APAC has been switched to the backup antenna in Paumalu.

AMER BGAN/FB/SB Antenna Switch (2011-12-14 09:23:50 UTC)
BGAN/FB/SB Traffic for AMER has been switched to the prime antenna in Paumalu.

AMER BGAN/FB/SB Antenna Switch (2011-12-14 07:21:31 UTC)
BGAN/FB/SB Traffic for AMER has been switched to the backup antenna in Paumalu.

EMEA BGAN/FB/SB Antenna Switch (2011-12-13 21:06:30 UTC)
BGAN/FB/SB Traffic for EMEA has been switched to the backup antenna in Fucino.

Full implementation of the Forced Routing Gateway for Packet Switched services in the territory of the Russian Federation. 
The service is scheduled for release on January 9th 2012.
The Forced Routing Gateway Implementation is to comply with the legal intercept requirement for BGAN land traffic.
For further information please contact the customer service team either via email to support@bganbss.inmarsat.com
or by telephone on + 44 (0) 20 7728 1300.

Unscheduled BGANBgan/FB/SB Ticker RECTIFIED : Network service degradation in I-4 EMEA 041211 12:44 #2
On the 4th of December at 11:57 UTC, a failure of the Payload Control System (PCS) at the Burum Satellite Access Station (SAS)
caused a service degradation for BGAN/FB/SB and GSPS over EMEA.
The switch to the backup PCS located at the Fucino SAS took longer than anticipated and required manual intervention.
Service was fully restored at 12:59 UTC.
Users connected to the network at the time of the incident were not affected.
The issue only affected users on dark beams and a those requiring extra capacity on illuminated beams.
The root cause of the incident is being investigated and all necessary actions will be put in place to prevent similar occurrences in the future


Network service degradation in I-4 EMEA 041211 12:44 #2
Network service degradation in I-4 EMEA for BGAN/FB/SB has been resolved
Network service degradation in I-4 EMEA 041211 12:44 #1
Network service degradation in I-4 EMEA for BGAN/FB/SB

AMER BGAN/FB/SB Antenna Switch (2011-11-29 09:56:34 UTC)
BGAN/FB/SB Traffic for AMER has been switched to the prime antenna in Paumalu.

AMER BGAN/FB/SB Antenna Switch (2011-11-29 08:19:06 UTC)
BGAN/FB/SB Traffic for AMER has been switched to the backup antenna in Paumalu.

AMER BGAN/FB/SB Antenna Switch (2011-11-23 07:20:27 UTC)
BGAN/FB/SB Traffic for AMER has been switched to the prime antenna in Paumalu

EMEA BGAN/FB/SB Antenna Switch (2011-11-22 21:24:21 UTC)
BGAN/FB/SB Traffic for EMEA has been switched to the backup antenna in Fucino.


EMEA BGAN/FB/SB Antenna Switch (2011-11-22 22:53:13 UTC)
BGAN/FB/SB Traffic for EMEA has been switched to the prime antenna in Burum.

Network: Unscheduled BGAN/FB/SB Ticker RECTIFIED : Network service degradation in I-4 EMEA 221111 21:01 #3
On the 22nd of November at 21:12 UTC during a planned maintenance activity, a problem with the active controller of the Burum Core Network Gateway (CNGW),
part of the Radio Access Network (RAN) caused a service degradation over the EMEA satellite.
The automatic switch to the standby controller did not resolve the issue and a switch to Fucino SAS had to be performed at 22:23 UTC in order to restore full service.
Service degradation only affected new users attempting to access the network (all users already connected were unaffected)
To normalise network configuration, EMEA service was switched back to Burum SAS at 22:50 UTC within the Maintenance Window.
The root cause of the problem has been understood and a software patch will be rolled-out over the next few days.
Network service degradation in I-4 EMEA 221111 21:01 #2
Network service degradation in I-4 EMEA for BGAN/FB/SB has been resolved
Network service degradation in I-4 EMEA 221111 21:01 #1
Network service degradation in I-4 EMEA for BGAN/FB/SB

AMER BGAN/FB/SB Antenna Switch (2011-11-22 07:30:35 UTC)
BGAN/FB/SB Traffic for AMER has been switched to the backup antenna in Paumalu.

APAC BGAN/FB/SB Antenna Switch (2011-11-20 12:46:10 UTC)
BGAN/FB/SB Traffic for APAC has been switched to the prime antenna in Paumalu.
APAC BGAN/FB/SB Antenna Switch (2011-11-20 11:44:47 UTC)
the BGAN/FB/SB Traffic for APAC has been switched to the backup antenna in Paumalu.

Network service degradation 091111 17:39 #3
On 9th of November at 17:07 UTC, a problem occurred with one of the boards for Burum’s GPRS Support Node (GGSN). No new data sessions could be established. All existing data sessions were not affected. Because of the small impact on the overall traffic all recovery actions were aimed at not causing further disruption.
However, the investigation eventually revealed that the only way to restore full traffic was to perform a restart of the board.
This was successfully executed at 19:16 UTC causing a small glitch on all user traffic.
The root cause of the problem has been identified. Ericsson, the GGSN manufacturer, have been involved with our Engineering team during the entire course of the investigation and restoration period

EMEA BGAN/FB/SB Antenna Switch (2011-10-26 21:03:48 UTC)
BGAN/FB/SB Traffic for EMEA has been switched to the prime antenna in Burum.

EMEA BGAN/FB/SB Antenna Switch (2011-10-23 23:29:52 UTC)
The BGAN/FB/SB Traffic for EMEA has been switched to the backup antenna in Fucino.

Scheduled BGAN/FBB/SBB Maintenance on EMEA 231011 2100 UTC
A new Radio Access Network (RAN) upgrade that will enable the introduction of new priority levels within Inmarsat’s network. This feature will  enable the commercial service introduction of new services. These priority levels will allow Inmarsat and its customers to broaden their set of services and application and introduce further differentiation of quality of services and billing. 

On 23rd October, there will be a site switch from Burum to Fucino Satellite Access Station (SAS). The purpose of this activity is to upgrade the Burum SAS to the new version of the RAN. The site switch will cause a 2 minute outage for both Packet Switch and Circuit Switch BroadBand Services.

Reason for notice:         Planned activity.            
Services affected:                     BGAN/FB/ SB
Regions/Spots affected:            EMEA 4F2
Date of outage:                         23/10/2010
Start of  Maintenance period:       21.00 UTC
End of  Maintenance period: 24.00 UTC
Single  or Multiple Outage(s) 
& duration(s): Single 2 min
Outage Impact: During this period existing calls will be dropped and new users will not be able to set up Circuit Switched and Packet Switched calls.
Terminal Types affected:               ALL
Actions needed by user:            Users need to log in

EMEA BGAN/FB/SB Antenna Switch (2011-10-19 21:34:02 UTC)
BGAN/FB/SB Traffic for EMEA has been switched to the prime antenna in Burum
EMEA BGAN/FB/SB Antenna Switch (2011-10-19 21:03:22 UTC)
BGAN/FB/SB Traffic for EMEA has been switched to the backup antenna in Fucino.

 Network service degradation in I-4 Americas 191011 08:27 #1
currently experiencing a Network service degradation in I-4 Americas for BGAN/FB/SB

Scheduled maintenance window in progress in I-4 Americas as planned 191011 08:27 #2
Has been updated to Scheduled maintenance window in progress in I-4 Americas for  for BGAN/FB/SB

Unscheduled loss of Network service in I-4 EMEA 161011 10:28 #3
On the 16th of October 2011, Burum Satellite Access Station (SAS) put the Antenna Control Unit (ACU) in standby mode as a precaution for the expected sun interference on EMEA (I-4F2). After the event finished the ACU failed to come into service at approximately 10:15 UTC and gradually lost track of the satellite. As a result of this Inmarsat experienced a service degradation and outage on the EMEA region.
Unscheduled loss of Network service in I-4 EMEA 161011 10:28 #2
Unscheduled loss of Network service in I-4 EMEA for BGAN/FB/SB has been resolved
Unscheduled loss of Network service in I-4 EMEA 161011 10:28 #1
Unscheduled loss of Network service in I-4 EMEA for BGAN/FB/SB

Network service degradation in I-4 EMEA 161011 10:21 #2
Network service degradation in I-4 EMEA for BGAN/FB/SB has been resolved
Network service degradation in I-4 EMEA 161011 10:21 #1
Network service degradation in I-4 EMEA for BGAN/FB/SB

AMER BGAN/FB/SB Antenna Switch (2011-10-13 07:03:21 UTC)
BGAN/FB/SB Traffic for AMER has been switched to the prime antenna in Paumalu

AMER BGAN/FB/SB Antenna Switch (2011-10-12 07:03:44 UTC)
BGAN/FB/SB Traffic for AMER has been switched to the backup antenna in Paumalu

EMEA BGAN/FB/SB Antenna Switch (2011-10-11 21:03:14 UTC)
BGAN/FB/SB Traffic for EMEA has been switched to the prime antenna in Burum.

Unscheduled loss of Network service in I-4 Asia-Pacific 101011 12:04 #3
On the 10th of October at 12:00 UTC, during the operations following an earlier event affecting one of the on-board computers, the 4F1 Payload suffered a short unexpected outage causing loss of service over APAC. The recovery actions were implemented immediately and services were successfully restored at 12:07. BGAN/FB/SB service remained degraded until 12:17 whilst all channels were being re-allocated on the Payload.

Unscheduled loss of Network service in I-4 Asia-Pacific 101011 12:04 #2
Unscheduled loss of Network service in I-4 Asia-Pacific for BGAN/FB/SB has been resolved

Unscheduled loss of Network service in I-4 Asia-Pacific 101011 12:04 #1
Unscheduled loss of Network service in I-4 Asia-Pacific for BGAN/FB/SB

EMEA BGAN/FB/SB Antenna Switch (2011-10-08 17:49:29 UTC)
BGAN/FB/SB Traffic for EMEA has been switched to the backup antenna in Fucino

Unscheduled loss of Network service in I-4 EMEA 081011 17:41 #3
On 8th of October at 17:34 UTC, a failure of the Host Computer part at Burum’s Radio Access Network (RAN) caused the loss of CS and PS traffic over the EMEA region. A site switch to Fucino was performed and service was successfully restored at 17:51 UTC. The restoration took longer than expected due to the unusual failure scenario which required additional steps to be manually performed .
Unscheduled loss of Network service in I-4 EMEA 081011 17:41 #2
Unscheduled loss of Network service in I-4 EMEA for BGAN/FB/SB has been resolved
Unscheduled loss of Network service in I-4 EMEA 081011 17:41 #1
Unscheduled loss of Network service in I-4 EMEA for BGAN/FB/SB

APAC BGAN/FB/SB Antenna Switch (2011-10-05 08:32:36 UTC)
BGAN/FB/SB Traffic for AMER has been switched to the prime antenna in Paumalu.
APAC BGAN/FB/SB Antenna Switch 2011-10-04 18:03:43 UTC
/FB/SB Traffic for APAC has been switched to the backup antenna in Paumalu

APAC BGAN/FB/SB Antenna Switch (2011-09-30 20:58:11 UTC)
BGAN/FB/SB Traffic for APAC has been switched to the prime antenna in Paumalu
APAC BGAN/FB/SB Antenna Switch (2011-09-27 18:02:47 UTC)
BGAN/FB/SB Traffic for APAC has been switched to the backup antenna in Paumalu

Scheduled BGAN/FBB/SBB Maintenance on APAC/AMER 270911 0700 UTC #1
Scheduled maintenance activity for the BGAN / FBB / SBB Packet Switch Service in the APAC/ AMER regions. During routine testing conducted this week, a fault has been identified on a backup routing path within the BGAN network. In order to ensure the BGAN network is as resilient as possible we need to investigate this fault and fix it. This activity will cause 3 outages of 5 minutes each.

 
Reason for notice:         Planned activity.            
Services affected:                     BGAN / FB / SB Packet Switch
Regions/Spots affected:            APAC, AMER
Date of outage:                         27/09/2011
Start of  Maintenance period:       07:00 UTC
End of  Maintenance period: 10.00 UTC
Single  or Multiple Outage(s) 
& duration(s): 3 outages at 5 minutes, 07:30, 08:00, 08:30.
Outage Impact: No new connections during each outage period, existing users unaffected.
Terminal Types affected:               ALL
Actions needed by user:            None.  Anyone attempting to activate a session will need to continue trying until the outage period is over.

APAC BGAN/FB/SB Antenna Switch 2011-09-21 18:48:00 UTC
the BGAN/FB/SB Traffic for APAC has been switched to the prime antenna in Paumalu.
APAC BGAN/FB/SB Antenna Switch 2011-09-20 18:08:12 UTC
The BGAN/FB/SB Traffic for APAC has been switched to the backup antenna in Paumalu.

Network service degradation in I-4 EMEA 240811 12:22 #1
A Network service degradation in I-4 EMEA for BGAN/FB/SB
Network service degradation in I-4 EMEA 240811 12:22 #2
The Network service degradation in I-4 EMEA for BGAN/FB/SB is ongoing
Network service degradation in I-4 EMEA 240811 12:22 #3
The Network service degradation in I-4 EMEA for BGAN/FB/SB has been resolved. The Core Network Gateway at the Fucino Satellite Access Station (SAS) suffered from successive reboots. To recover the service a site switch from Fucino to Burum SAS was performed at 14:20 UTC.
The root cause of the event has been identified. Inmarsat has taken the necessary action whilst working closely with the
CNGw manufacturer to prevent such events from occurring again

Unscheduled loss of Network service in I-4 EMEA 230811 15:29 #1
Unscheduled loss of Network service in I-4 EMEA for BGAN/FB/SB
Unscheduled loss of Network service in I-4 EMEA 230811 15:29 #2
Unscheduled loss of Network service in I-4 EMEA for BGAN/FB/SB has been resolved

Network service degradation in I-4 Asia-Pacific 080811 12:16

On 8th of August at 12:09 UTC one of the two Payload Control System (PCS) modems located at the Paumalu Satellite Access Station (SAS) entered an error state causing a service degradation on BGAN/FB/SB
and GSPS services. The Service was fully restored at 12:26 UTC after a PCS modem switch performed.
Users connected to the network at the time of the incident were not affected. The problem only affected users on dark beams and a small number of users requiring extra capacity on illuminated beams.

New software version of the Radio Access Network (RAN). 19th of July at 18:00UTC until the 20th of July at 18:00UTC.
This new version has undergone and successfully passed a comprehensive testing campaign that started at the manufacturer premises
and continued on our testing environment in London as well as on our backup RANs in Fucino and Paumalu, the latter including over-the-air testing.
The new release is now ready to be rolled out on our global operational network.
The installation will be phased across our different sites and will include qualification periods to make sure that there are no issues that were not
detected during the testing campaign. The first step of the global roll-out will take place at the backup RAN in Paumalu which will be configured
with the updated RAN software and will carry BGAN/FB/SB APAC traffic from the 19th of July at 18:00UTC until the 20th of July at 18:00UTC.
Inmarsat will keep our partners informed as follow-on steps are planned and executed

Unscheduled loss of Network service in I-4 Americas 140711 09:13 #1
Inmarsat is currently experiencing an Unscheduled loss of Network service in I-4 Americas for BGAN/FB/SB
Unscheduled loss of Network service in I-4 Americas 140711 09:13 #2
Inmarsat is pleased to advise that the Unscheduled loss of Network service in I-4 Americas for BGAN/FB/SB
has been resolved

Unscheduled loss of Network service in I-4 Americas 140711 09:13 #3   Failure of the Paumalu Core Network Gateway, which is part of the AMER Radio Access Network (RAN) caused the loss of CS and PS traffic over the AMER region. At the time of the incident the Backup RAN was setup for APAC  operations and had to be reconfigured before it could be switched on-line for AMER.
This operation was concluded at 09:28 UTC with full service restoration.
The service was switched back to the prime RAN at 09:52 UTC to normalise network configuration.
The problem has the same root cause of the events occurred over EMEA.
Inmarsat and the RAN manufacturer are giving high priority to the resolution of this issue.

Likely increase in network usage

In response to information that many broadcasters are likely to deploy BGAN as part of their coverage of the Royal Visit to Canada, Inmarsat wishes to inform customers that it is aware of the likely increase in network usage as a result. As with other significant events, such as the unrest in Egypt and Libya, we will be putting in place mechanisms to ensure the best operation of the Inmarsat-4 network, including increased monitoring of the spot beams covering Canada.
 
Inmarsat’s 24 hour NOC (network operations centre) and Customer Service teams have been fully briefed on the likely increase in network utilisation during this time and will work hard to ensure that customers wishing to use the BGAN network will experience the usual high levels of reliability, availability and performance on a level of that offered during previous high profile events. Customers wishing to utilise the BGAN service should access it in the usual fashion.

In the unlikely event that you should experience technical issues, please liaise directly with your service provider through your regular communications channels to obtain resolution.

Two scheduled upgrade activities for the Burum SAS DCN
Two scheduled upgrade activities for the Burum SAS DCN (Data Communication Network) firewalls and switches to enhance network security, support and better throughput.
The first activity involves the Gn firewalls, which carry inter-site traffic between SGSN and GGSN, will be upgraded during the AMER maintenance window on Tuesday 7th of June 2011.
The upgrade will cause one 10 minutes interruption and few 30 seconds interruption when failover testing is performed. Please reconnect after the maintenance window.
The second activity involves the Gi firewalls, which carry traffic from Burum GGSN to the Internet and to the DPs Point Of Presence (POP),
will be upgraded during the EMEA maintenance window on Tuesday 7th of June 2011.
The upgrade will cause one 10 minutes interruption and few 30 seconds interruption when failover testing is performed. Please reconnect after the maintenance window.
Full details of both activities are listed below.


Gn Activity:

Reason for notice:         Planned activity     
Services affected:                     BGAN / FBB / SBB PS traffic
Regions/Spots affected:            All
Date of outage:                           07/06/2011
Start of  Maintenance period:      07.00 UTC
End of  Maintenance period:       11.00 UTC
Single  or Multiple Outage(s)  & duration(s): One outage of 10 minutes and multiple 30 seconds interruption for all new and existing connections
 
Gi Activity:


Reason for notice:         Planned activity     
Services affected:                     BGAN / FBB / SBB PS traffic
Regions/Spots affected:            All
Date of outage:                           07/06/2011
Start of  Maintenance period:      21.00 UTC
End of  Maintenance period:        02.00 UTC 
Single  or Multiple Outage(s)  & duration(s): One outage of 10 minutes and multiple 30 seconds interruption for all new and existing connections

Network service degradation in I-4 Americas 010611 09:20 #1
Inmarsat is currently experiencing a Network service degradation in I-4 Americas for BGAN/FB/SB
Network service degradation in I-4 Americas 010611 09:20 #2
Inmarsat is pleased to advise that the Network service degradation in I-4 Americas for BGAN/FB/SB has been resolved

Network service degradation in I-4 Americas 270511 07:59 #1
Inmarsat is currently experiencing a Network service degradation in I-4 Americas for BGAN/FB/SB
Network service degradation in I-4 Americas 270511 07:59 #2
Inmarsat is pleased to advise that the Network service degradation in I-4 Americas for BGAN/FB/SB has been resolved . A software crash in the Host Computer part of the AMER Radio Access Network (RAN) in Paumalu caused a service degradation For BGAN/FB/SB traffic over the AMER region. A site switch to the backup RAN was performed and service successfully restored at 08:00 UTC.
The degradation affected new users only

Unscheduled loss of Network service in I-4 Americas 220511 14:35 #1
Inmarsat is currently experiencing an Unscheduled loss of Network service in I-4 Americas for BGAN/FB/SB
Unscheduled loss of Network service in I-4 Americas 220511 14:35 #2
Inmarsat is pleased to advise that the Unscheduled loss of Network service in I-4 Americas for BGAN/FB/SB has been resolved. Failure of the Core Network Gateway part of the AMER Radio Access Network (RAN) in Paumalu caused the loss of CS and PS traffic over the AMER Region. A site switch to the backup RAN was performed and service successfully restored at 14:38 UTC.
The problem has the same root cause that resulted in service interruptions over the EMEA satellite on 16th May.

Unscheduled loss of Network service in I-4 EMEA 170511 21:01 #1
currently experiencing an Unscheduled loss of Network service in I-4 EMEA for BGAN/FB/SB
Scheduled maintenance window in progress 170511 21:01 #2
Has been updated to Scheduled maintenance window in progress for  for BGAN/FB/SB

Unscheduled loss of Network service in I-4 EMEA 160511 17:09 #1
Unscheduled loss of Network service in I-4 EMEA for BGAN/FB/SB
Network service degradation in I-4 EMEA 160511 17:09 #2
Network service degradation in I-4 EMEA for BGAN/FB/SB
Network service degradation in I-4 EMEA 160511 17:09 #3
Network service degradation in I-4 EMEA for BGAN/FB/SB has been resolved

Network service degradation 020511 11:54 #1
Inmarsat is currently experiencing a Network service degradation for BGAN/FB/SB
Network service degradation 020511 11:54 #2
Inmarsat is pleased to advise that the Network service degradation for BGAN/FB/SB has been resolved

Forced Routing Gateway for SB Packet Switched services in the territory of the Russian Federation.  9th May 2011
The service is scheduled for release on 9th May 2011.
The Forced Routing Gateway Implementation is to comply with the legal intercept requirement for SwiftBroadband (SB) traffic.
The policy applies to “visiting” SB terminals operating on foreign-registered aircrafts in Russian Airspace. 
Each individual aircraft tail number and the registration of visiting SB in the database of the FSUE Morsviazsputnik is subject to an administrative charge.
There will however be an initial “grace period” from the date of FRG packet switch SB activation until December 31st, 2011. During this time no charges will be made.

Network service degradation in I-4 Americas 150411 00:30 #1
Inmarsat is currently experiencing a Network service degradation in I-4 Americas for BGAN/FB/SB

Network service degradation in I-4 Americas 150411 00:30 #2
Inmarsat is pleased to advise that the Network service degradation in I-4 Americas for BGAN/FB/SB has been resolved

Unscheduled loss of Network service in I-4 EMEA 120411 17:22 #3
On the 12th April at 17:21 UTC a failure of the Core Network Gateway (CNGW) at the Burum Satellite Access Station (SAS) caused the loss of BGAN/FB/SB service over the EMEA region. The initial problem was caused by the Control Plane Module (CPM) of the Burum CNGW which went into a hang-up state resulting in the complete loss of CNGW functionality.
A switch to the Fucino SAS was performed at 17:26 UTC. The root cause of the problem is being investigated. All necessary actions will be put in place to prevent similar occurrences in the future.

Unscheduled loss of Network service in I-4 EMEA 120411 17:22 #1
Inmarsat is currently experiencing an Unscheduled loss of Network service in I-4 EMEA for BGAN/FB/SB
Unscheduled loss of Network service in I-4 EMEA 120411 17:22 #2
Inmarsat is pleased to advise that the Unscheduled loss of Network service in I-4 EMEA for BGAN/FB/SB has been resolved

A scheduled activity on the Paumalu Gateway GPRS Support Node (GGSN).
The GGSN software will be upgraded to the latest release. This will add new functionality to the GGSN as well as fixing several issues experienced recently on the BGAN network. This activity will affect all Packet Switch Services where the APN in use is terminated at the Paumalu GGSN.

Reason for notice:          Planned activity.            
Services affected:                     BGAN / FB / SB Packet Switch
Regions/Spots affected:            EMEA, APAC, AMER - where the APN in use is terminated at the Paumalu. GGSN.
Date of outage:                         30/03/2011
Start of  Maintenance period:    07:00 UTC
End of  Maintenance period:     10.00 UTC
Single  or Multiple Outage(s)  & duration(s):     Single, 5-7 minutes
Outage Impact:                                                Users data sessions will be disconnected.
Terminal Types affected:               ALL
Actions needed by user:            After the outage period the user will need to re-establish their data session.
In case of problems Contact : Inmarsat Customer Service.

---------------------------------------

Monday: 28-03-2011 18:38
Unscheduled BGAN/FB/SB: Network service degradation in I-4 EMEA 280311 18:38 #1
Monday: 28-03-2011 21:09
Network service degradation in I-4 EMEA 280311 18:38 #1
The Network service degradation in I-4 EMEA for BGAN/FB/SB has been resolved

On 28th of March at 18:05 UTC a failure of the Core Network Gateway (CNGW) at the Fucino Satellite Access Station (SAS) caused the loss of BGAN/FB/SB service over the EMEA satellite. A switch to the Burum SAS was performed at 18:10 UTC. However, the Burum CNGW did not fully recover resulting in service not been available on approximately 15% of the coverage area.
During this period, the CNGW at the Fucino SAS had to be restarted, then a Site Switch was performed from Burum back to Fucino and service was successfully recovered at 18:57 UTC.

--------------------------------------------

Scheduled activity on the Paumalu Gateway GPRS Support Node (GGSN).
Date of outage:16/03/2011. Start of  Maintenance period: 08:00 UTC. End of  Maintenance period: 11.00 UTC
The GGSN software will be upgraded to the latest release. This will add new functionality to the GGSN as well as fixing several issues experienced recently on the BGAN network. This activity will affect all Packet Switch Services where the APN in use is terminated on Paumalu GGSN.

Reason for notice:         Planned activity.            
Services affected:                     BGAN / FB / SB Packet Switch
Regions/Spots affected:            EMEA, APAC, AMER - where the APN in use is terminated on Paumalu. GGSN.
Date of outage:                         16/03/2011
Start of  Maintenance period:       08:00 UTC
End of  Maintenance period: 11.00 UTC
Single  or Multiple Outage(s) 
& duration(s): Single, 5-7 minutes
Outage Impact: Users data sessions will be disconnected.
Terminal Types affected:               ALL
Actions needed by user:            After the outage period the user will need to re-establish their data session.
In case of problems Contact : Inmarsat Customer Service.


This scheduled activity will be conducted on the Inmarsat Voicemail platform.
Date of outage: 15/03/2011. Start of  Maintenance period: 18:00 UTC End of  Maintenance period: 19.00 UTC
We will be performing investigative tracing on the Voicemail system with our 3rd party supplier in order to resolve reported issues with Voicemail platform access for users. This activity will affect the voicemail deposit or retrieval of messages from the Voicemail platform for all users of Circuit Switched Services for BGAN family, GSPS and SPS across all regions. Voicemail service provisioning from Distribution Partners will not be affected.

Reason for notice:         Planned activity.            
Services affected:                     Voicemail deposit or retrieval for BGAN family (Circuit Switched service), GSPS, SPS
Regions/Spots affected:            ALL
Date of outage:                         15/03/2011
Start of  Maintenance period:       18:00 UTC
End of  Maintenance period: 19.00 UTC
Single  or Multiple Outage(s) 
& duration(s): Multiple, 2 periods of approximately 10 minutes each
Outage Impact: Some users accessing the voicemail platform may experience a service degradation and/or calls to the voicemail platform may be temporarily blocked.
Terminal Types affected:               ALL
Actions needed by user:            If users find that they have a problem accessing voicemail during this period they should attempt again outside the time of this indicated maintenance period.
In case of problems Contact : Inmarsat Customer Service.

Network service degradation in I-4 Americas 150311 11:18 #1
Inmarsat is currently experiencing a Network service degradation in I-4 Americas for BGAN/FB/SB
Network service degradation in I-4 Americas 150311 11:18 #2
Inmarsat is pleased to advise that the Network service degradation in I-4 Americas for BGAN/FB/SB has been resolved

Unscheduled loss of Network service in I-4 EMEA 120311 12:38 #1
Inmarsat is currently experiencing an Unscheduled loss of Network service in I-4 EMEA for BGAN/FB/SB
Unscheduled loss of Network service in I-4 EMEA 120311 12:38 #2
Inmarsat is pleased to advise that the Unscheduled loss of Network service in I-4 EMEA for BGAN/FB/SB has been resolved

Scheduled activity on the Burum Gateway GPRS Support Node (GGSN)
Date of outage  01/03/2011 - 21:00 UTC
End of  Maintenance period: 00.00 UTC
I would like to advise you of a scheduled activity on the Burum Gateway GPRS Support Node (GGSN). The GGSN software will be upgraded to the latest release. This will add new functionality to the GGSN as well as fixing several issues experienced recently on the BGAN network. This activity will affect all Packet Switch Services in the EMEA, I-4 Asia Pacific and I-4 Americas satellite regions where the traffic is terminated on the Burum GGSN.

Reason for notice:         Planned activity.            
Services affected:                     BGAN / FB / SB Packet Switch
Regions/Spots affected:            EMEA, APAC, AMER - where the APN in use is terminated on Burum GGSN.
Date of outage:                         01/03/2011
Start of  Maintenance period:       21:00 UTC
End of  Maintenance period: 00.00 UTC
Single  or Multiple Outage(s) 
& duration(s): Single, 5-7 minutes
Outage Impact: Users data sessions will be disconnected.
Terminal Types affected:               ALL
Actions needed by user:            After the outage period the user will need to re-establish their data session.
In case of problems Contact : Inmarsat Customer Service.

Unscheduled loss of Network service in I-4 EMEA 280211 20:24
Inmarsat is pleased to advise that the Unscheduled loss of Network service in I-4 EMEA for BGAN/FB/SB has been resolved
Unscheduled BGAN/FB/SB Ticker NEW : Unscheduled loss of Network service in I-4 EMEA 280211 20:24
Inmarsat is currently experiencing an Unscheduled loss of Network service in I-4 EMEA for BGAN/FB/SB


Network service degradation in I-4 Asia-Pacific 280211 11:22
Inmarsat is pleased to advise that the Network service degradation in I-4 Asia-Pacific for BGAN/FB/SB has been resolved
 Unscheduled loss of Network service in I-4 Asia-Pacific 280211 11:23
Inmarsat is currently experiencing an Unscheduled loss of Network service in I-4 Asia-Pacific for BGAN/FB/SB


Network service degradation in I-4 Americas 280211 09:41
Inmarsat is currently experiencing a Network service degradation in I-4 Americas for BGAN/FB/SB
Network service degradation in I-4 Americas 280211 09:41
Inmarsat is pleased to advise that the Network service degradation in I-4 Americas for BGAN/FB/SB has been resolved

Unscheduled BGAN/FB/SB Ticker RECTIFIED : Network service degradation in I-4 EMEA 070211 08:42

Inmarsat is pleased to advise that the Network service degradation in I-4 EMEA for BGAN/FB/SB has been resolved

Unscheduled BGAN/FB/SB Ticker NEW : Network service degradation in I-4 EMEA 070211 08:42

 Inmarsat is currently experiencing a Network service degradation in I-4 EMEA for BGAN/FB/SB

Unscheduled BGAN/FB/SB: Network service degradation in I-4 EMEA 050211 16:53

Inmarsat is pleased to advise that the Network service degradation in I-4 EMEA for BGAN/FB/SB has been resolved

Unscheduled  BGAN/FB/SB outage on the APAC Ocean Region: On 16th January 2011 at 16:14 UTC,
A failure of the Core Network Gateway (CNGW) of the Inmarsat-4F1 Radio Access Network (RAN) in Paumalu caused a loss of BGAN/FB/SB services over APAC. A restart of the CNGW was performed and service successfully restored at 16:29 UTC.

Sunday, January 16, 2011 5:33 PM UTC
Unscheduled loss of Network service in I-4 Asia-Pacific.
Inmarsat is pleased to advise that the Unscheduled loss of Network service in I-4 Asia-Pacific for BGAN/FB/SB has been resolved
Sunday, January 16, 2011 5:28 PM UTC
Unscheduled loss of Network service in I-4 Asia-Pacific.
Inmarsat is currently experiencing an Unscheduled loss of Network service in I-4 Asia-Pacific for BGAN/FB/SB

Unscheduled  BGAN/FB/SB outage on the APAC Ocean Region:  13th of January at 17:08 UTC
A failure of the Paumalu radio frequency system occurred during an essential reconfiguration due to adverse weather conditions. This caused a service degradation for BGAN/FB/SB and GSPS on the APAC Ocean Region. This condition was rectified at 17:27 UTC and all services successfully restored.

The Unscheduled loss of Network service in I-4 EMEA : 12-01-2011 06:19 UTC
The Unscheduled loss of Network service in I-4 EMEAfor BGAN/FB/SB has been resolved

Unscheduled loss of Network service in I-4 EMEA for BGAN/FB/SB.  12-01-2011 05:09 UTC
Inmarsat is currently experiencing an Unscheduled loss of Network service in I-4 EMEA for BGAN/FB/SB

Failure at the Burum GPRS Support Node (GGSN) 4th of January at 07:50 UTC

All Packet Switch traffic routed via this node was affected by recurring glitches of a few seconds. A Routing Engine switch to the redundant module was performed at 15:44 UTC but this operation didn’t solve the problem. A software roll-back was performed at 21:05 UTC (this caused a total GGSN outage of 11min until 21:16). All traffic recovered successfully but the Billing Gateway was not able to access the GGSN and collect live CDRs. This issue was resolved with a GGSN restart at 00:08 on the 5th of January. The root cause of the problem has been identified. Ericsson, the GGSN manufacturer, have been involved with our Engineering team during the entire course of the investigation and we are waiting for their recommended way forward. It is envisaged that further maintenance activity on the Burum GGSN will be performed during the EMEA Maintenance Window on Tuesday the 11th of January.

Unscheduled  BGAN/FB/SB outage for all users whose traffic was routed via the APN’s terminating in New York
22nd of November 2010  02:42-03:52 UTC

On the 22nd of November  2010 at 02:42 UTC the Inmarsat User Terminal routers located at the New York Meet-me-Point shut down as a result of a Uninterruptible Power Source (UPS) failure at the premises. This caused a BGAN/FB/SB outage for all users whose traffic was routed via the APN’s terminating in New York. 
Service was successfully restored at 03:52 UTC
The root cause of the problem is being investigated by the hosting entity who will undertake corrective actions to increase the resiliency of the UPS.

Scheduled activity on the Burum Gateway GPRS Support Node (GGSN).
Start of  Maintenance period: 24/11/2010 21:00 UTC
End of  Maintenance period:  24/11/2010 00.00 UTC

The GGSN software will be upgraded to the latest release. This will add new functionality to the GGSN as well as fixes several issues that has been experienced recently on the BGAN network. This activity will affect all Packet Switch Services in the EMEA, I-4 Asia Pacific and I-4 Americas satellite regions.

Reason for notice:                    Planned activity.            
Services affected:                     BGAN / FB / SB Packet Switch
Regions/Spots affected:            EMEA, APAC, AMER - where the APN in use is terminated on Burum GGSN.
Date of outage:                         24/11/2010
Start of  Maintenance period:    21:00 UTC
End of  Maintenance period:     00.00 UTC
Single  or Multiple Outage(s)  & duration(s): Single, 5-7 minutes
Outage Impact: See above.
Terminal Types affected: ALL
Actions needed by user: After the outage period the user will need to re-establish their data session.

Failure at the Burum Radio Access Network (RAN)
26th of October  2010 at 02:37 UTC

On the 26th of October  2010 at 02:37 a failure of one of the software modules in the Burum Radio Access Network (RAN) caused a service degradation of BGAN/FB/SB over the EMEA.
The automatic recovery mechanism did not work as expected and a manual intervention was required resulting in a time to restore full service of 32 minutes.
The issue affected a small number of users that were not able to register with the network. Users connected and exchanging traffic were not affected. The root cause of the problem is being investigated. All necessary corrective actions will be undertaken to prevent similar occurrences in the future.

Power failure at the Fucino Satellite Access Station (SAS)
24th of October 2010 at 08:07

On the 24th of October 2010 at 08:07 a power failure of one of the Data Communication Equipment (DCN) racks at the Fucino Satellite Access Station (SAS) caused the loss of connectivity with the Payload Control System (PCS) for the 4F2 satellite (EMEA). This resulted in a service degradation on BGAN/FB/SB and GSPS (SPS service was not affected). A switch to the backup PCS located at the Burum SAS was performed and service successfully restored at 08:45.
Users connected to the network at the time of the incidents were not affected. The problem only affected users on dark beams and a small number of users requiring extra capacity on illuminated beams.

Incident report for the unscheduled BGAN/FB/SB service outage
Thursday 21st October on the Asia Pacific Satellite.

On the 21st of October  2010 at 07:16 UTC, a failure of the Host Computer part of the Radio Access Network (RAN) for Inmarsat 4F1 at Paumalu caused the loss of BGAN/FB/SB services over APAC. A switch to the backup RAN was performed and service successfully restored at 07:38 (due to minor technical issues encountered during the RAN switchover  the time to restore service was longer that nominal).
The root cause of the problem is being investigated. All necessary corrective actions will be undertaken to prevent similar occurrences in the future

Incident report for the unscheduled BGAN/FB/SB
Tuesday 17th October.

On the 17th of October  2010 at 10:27 UTC as a result of sun interference the Burum Satellite Access Station (SAS) antenna lost track of the Inmarsat 4F2 satellite causing a loss of BGAN/FB/SB services over EMEA. A site switch to Fucino SAS was performed and service successfully restored at 10:32 UTC.
Although the sun interference event was predicted the protection mechanism built-in in the antenna tracking system did not work as expected causing the loss of tracking.
The root cause of the problem has been investigated. All necessary corrective actions will be undertaken to prevent similar occurrences in the future

 Unscheduled incident BGAN/FB/SB/GSPS service


Unscheduled incident for the BGAN/FB/SB

10th of October  2010 at 13:10 UTC.

 

On the 10th of October  2010 at 13:10 a failure of the Core Network Gateway (CNGW) of the Fucino Satellite Access Station (SAS) caused a loss of BGAN/FB/SB services over EMEA. A site switch to Burum SAS was performed and service successfully restored at 13:25.

This incident has the same root cause that determined other similar short outages. Over the past two weeks we have implemented a number of corrective actions which have improved the network stability and we will continue to work closely with the manufacturer to improve overall network availability. 


Unscheduled service degradation
25th of September 2010 at 21:10 UTC

Incident report for the unscheduled service degradation that occurred on Saturday 25th of September. 
On the 25th of September 2010 at 21:10 UTC the Payload Control System (PCS) for the Asia Pacific satellite at the Paumalu Satellite Access Station suffered two failure conditions.
These caused two service degradations on the BGAN/FB/SB and GSPS services with a total impact time of 57 minutes. 
Please be advised that the SPS service was not affected by this service degradation.

There was no impact on users who had already established a connection to the network at the time of the incidents.
Only users on dark beams and a small number of users requesting additional capacity on illuminated beams were affected by this degradation.

Scheduled activity on the I-4 EMEA satellite.

Date of outage:                         22/09/2010
Start of  Maintenance period:       21.00 UTC
End of  Maintenance period: 24.00 UTC


Inmarsat have identified the root cause of the recent short outages over the I-4 EMEA region and our manufacturer has provided a Software Patch that we plan to install at the Fucino and Burum Satellite Access Stations (SAS).
In order to test the effectiveness and stability of the patch over at least 48 hours Inmarsat needs to perform a site switch tonight to Burum SAS and a switch back to Fucino during the maintenance window period on Wednesday at 2100UTC. For each site switch, there will be a BGAN/FB/SB service outage for 2 minutes.

 
Reason for notice:         Planned activity          
Services affected:                     BGAN/FB/ SB
Regions/Spots affected:            EMEA 4F2
Date of outage:                         22/09/2010
Start of  Maintenance period:       21.00 UTC
End of  Maintenance period: 24.00 UTC
Single  or Multiple Outage(s) 
& duration(s): Single 2 min
Outage Impact: During this period existing calls will be dropped and new users will not be able to set up Circuit Switched and Packet Switched calls.
Terminal Types affected:               ALL
Actions needed by user:            Users need to log in
In case of problems Contact : Inmarsat Customer Service.

Scheduled activity on the I-4 EMEA satellite.

Date of outage:                         20/09/2010
Start of  Maintenance period:       21.00 UTC
End of  Maintenance period: 24.00 UTC


Inmarsat have identified the root cause of the recent short outages over the I-4 EMEA region and our manufacturer has provided a Software Patch that we plan to install at the Fucino and Burum Satellite Access Stations (SAS).
In order to test the effectiveness and stability of the patch over at least 48 hours Inmarsat needs to perform a site switch tonight to Burum SAS and a switch back to Fucino during the maintenance window period on Wednesday at 2100UTC. For each site switch, there will be a BGAN/FB/SB service outage for 2 minutes.


Reason for notice:         Planned activity.            
Services affected:                     BGAN/FB/ SB
Regions/Spots affected:            EMEA 4F2
Date of outage:                         20/09/2010
Start of  Maintenance period:       21.00 UTC
End of  Maintenance period: 24.00 UTC
Single  or Multiple Outage(s) 
& duration(s): Single 2 min
Outage Impact: During this period existing calls will be dropped and new users will not be able to set up Circuit Switched and Packet Switched calls.
Terminal Types affected:               ALL
Actions needed by user:            Users need to log in
In case of problems Contact : Inmarsat Customer Service.

Unscheduled loss of Network service in I-4 EMEA 13-09-2010 00:13 UTC 

On the 13th of September 2010 at 00:10 UTC a failure of the Core Network Gateway (CNGW) at the Burum Satellite Access Station (SAS) caused a loss of BGAN/FB/SB services over I-4 EMEA. A site switch to Fucino SAS was performed and service successfully restored at 00:19 UTC .

This incident has the same root cause that recently caused similar short outages in the last few weeks. We are working closely with the manufacturer to implement all necessary corrective actions and prevent similar occurrences in the future. A interim solution for this issue has been identified with the manufacturer and is under test with the objective of being released to our operational systems as soon as possible.

Scheduled activity on the I-4 EMEA satellite.

Date of outage:                         16/09/2010
Start of  Maintenance period:       21.00 UTC
End of  Maintenance period: 24.00 UTC

There will be a Radio Access Network (RAN) site switch from Fucino Satellite Access Station (SAS) to Burum SAS to allow essential upgrade of the Core Network Gateway (CNGW) node.
The RAN Switch is scheduled for 2100 UTC tonight. There will be a BGAN / FBB / SBB service outage for 2 minutes.
 
Reason for notice:         Planned activity.            
Services affected:                     BGAN / FBB / SBB
Regions/Spots affected:            EMEA 4F2
Date of outage:                         16/09/2010
Start of  Maintenance period:       21.00 UTC
End of  Maintenance period: 24.00 UTC
Single  or Multiple Outage(s)  & duration(s): Single 2 min
Outage Impact: During this period existing calls will be dropped and new users will not be able to set up Circuit Switched and Packet Switched calls.
Terminal Types affected:               ALL
Actions needed by user:            Users need to log in

RAN site switch Aug 22nd 2010

Essential maintenance activity
22:08:2010  21.00 UTC to 24.00 UTC

I would like to advise you of a scheduled activity on the 4F2 EMEA satellite.
There will be a RAN site switch from Burum SAS to Fucino SAS to allow essential maintenance activity to be performed at Burum .
The RAN Switch is scheduled on 22/08/2010. There will be a BGAN / FBB / SBB service outage for 2 minutes.
 
Reason for notice:         Planned activity.            
Services affected:                     BGAN / FBB / SBB
Regions/Spots affected:            EMEA 4F2
Date of outage:                         22/08/2010
Start of  Maintenance period:       21.00 UTC
End of  Maintenance period: 24.00 UTC
Single  or Multiple Outage(s)   duration(s): Single 2 min
Outage Impact: During this period existing calls will be dropped and new users will not be able to set up Circuit Switched and Packet Switched calls.
Terminal Types affected:               ALL
Actions needed by user:            Users need to log in
In case of problems Contact : Inmarsat Customer Service.

BBS Maintenance
Sunday 22nd August 2010 from 09:00 UTC with duration of up to three hours.
Forthcoming planned maintenance to the BSS as part of Inmarsat’s regular monthly System Level maintenance activity.
During this time the BSS will be unavailable affecting all provisioning activities including activation, deactivation and suspension.
No service orders will be lost during this time as they will be queued and processed once the maintenance is complete. 
CDRs will be sent to partners as normal throughout this window.

Please note that this maintenance is only affecting BSS system provisioning activities, users will still be able to connect their terminals to the network and pass traffic.

Reason for notice:                                BSS Maintenance
Services affected:                                Provisioning will be unavailable.
Impact:                                                 Unable to Provision
Date of maintenance:                            Sunday 22nd August 2010
Time maintenance begins:                     09:00 UTC
Estimated restoration:                           Sunday 22nd August 2010 12:00 UTC
In case of problems:                             Contact Inmarsat Customer Service

In the unlikely situation where a rollback is necessary we may exceed the declared maintenance window however we will advise partners if this occurs.

Should you have any concerns or comments that you would like to raise regarding this or any other matter,
please contact customer service either via email to support@bganbss.inmarsat.com or by telephone on 44 (0) 207 728 1300.



Scheduled activity on the 4F2 EMEA satellite
Date of outage:                         18:08:2010
Start of  Maintenance period:       21.00 UTC
End of  Maintenance period:  24.00 UTC
 
I would like to advise you of a scheduled activity on the 4F2 EMEA satellite. There will be a change of satellite payload configuration to improve the satellite payload redundancy.
This maintenance activity is scheduled on 18/08/2010 during the maintenance window.  There will be a BGAN / FBB / SBB / GSPS service degradation for new users accessing
dark beams whilst this work is conducted.
 
Reason for notice:         Planned activity.            
Services affected:                     BGAN, FBB, SBB and GSPS new users in non active beams.
Regions/Spots affected:            EMEA 4F2
Date of outage:                         18:08:2010
Start of  Maintenance period:       21.00 UTC
End of  Maintenance period: 24.00 UTC
Single  or Multiple Outage(s)  and  duration(s): Single 20 min
Outage Impact: During this period new users will not be able to set up Circuit Switched and Packet Switched call on dark beams.
Terminal Types affected:               ALL
Actions needed by user:            None
In case of problems Contact : Inmarsat Customer Service.


21/07/2010: Unscheduled Service degradation that occurred on 13:21 UTC. 


On the 21st of July 2010 at 13:21UTC a failure of one of the Fucino Radio Access Network subsystems caused a degradation of BGAN/FB/SB services over the EMEA satellite region. A site switch to Burum was initiated at 13:36 UTC and successfully completed with service fully restored at 13:38 UTC.

The issue affected new users requesting access to the services. All existing users were unaffected.

The root cause of the problem has been investigated. All necessary corrective activities have been taken.



20/7/2010: Software upgrade on the Fucino Media Gateway


I would like to advise you of a scheduled software upgrade on the Fucino Media Gateway being performed in order to fix a fault whereby some types of BGAN UT do not receive ringing tone when calling another BGAN UT. The upgrade will include two Media Gateway restarts each causing an outage of approximately four minutes each and spaced approximately 20 minutes apart. During the outages all new circuit switched call attempts to/from IsatPhone Pro and Classic Aero subscribers in the EMEA satellite region will fail and any existing calls will be terminated. 

 

Reason for notice: 

Planned activity.             

Services affected:                    

All IsatPhone Pro and Classic Aero Circuit Switch calls in the I-4 EMEA region

Regions/Spots affected:           

EMEA

 

 

 

20/07/2010

Start of  Maintenance period:      

22.00 UTC

End of  Maintenance period:

24.00 UTC

Single  or Multiple Outage(s) 

& duration(s):

Two outages of approximately four mins.

 

I would like to take this opportunity to apologise for any inconvenience that this activity may cause.  Should you have any concerns or comments that you would like to raise regarding this or any other matter, please contact customer service either via email to support@bganbss.inmarsat.com or by telephone on 44 (0) 207 728 1300.



Scheduled  maintenance/outage Feb 23rd 2010
Dear Distribution Partner

I would like to advise you of a short scheduled outage which will affect users on the bgan-usa.inmarsat.com APN. This outage is scheduled for 30 minutes on Tuesday 23/02/10 between 18:00 UTC and 20:00 UTC

The reason for the outage is that the Inmarsat shared APN, bgan.inmarsat.com, is now providing internet access through both the Hawaii and Burum Satellite Access Stations. As a result of this, there is no longer a need for Inmarsat to maintain the bgan-usa.inmarsat.com APN in Hawaii.

Inmarsat plans to remove the bgan-usa.inmarsat.com APN from the Gateway GPRS Support Node (GGSN) in Hawaii on the above date. We do however recognises that this specific APN is being used by some end customers, and to accommodate these users a logical APN with the name bgan-usa.inmarsat.com will be added to the GGSN and mapped to the real APN bgan.inmarsat.com thus maintaining full service capabilities.

From 27/04/10 it will also not be possible to provision SIM cards with the bgan-usa.inmarsat.com APN. Any service orders through the Business Support System (BSS) or the Distribution Partner Interface (DPI) with this APN will fail after this date.

Neither the end customer or the DP is required to take any action as a result of this change other than to stop provisioning new SIM cards with this APN by 27/04/10.
Any end customer who currently uses a static IP address on the bgan-usa.inmarsat.com APN will still be able to use the same IP address after the change.

Reason for notice:
The bgan-usa.inmarsat.com APN will be changed from a real APN to a logical APN

Services affected:
There will be an outage for this APN only

Regions/Spots affected:
All

Date of outage:
23/02/10

Start of Maintenance period:
18.00 UTC

End of Maintenance period:
20.00 UTC

Single or Multiple Outage(s)
& duration(s):
Single outage for this APN lasting no more than 30 minutes

Outage Impact:
During this period any existing PDP contexts on the APN will be deleted and no new PDP context activations will be possible

Terminal Types affected:
All

Actions needed by user:
None

In case of problems Contact :
Inmarsat Customer Service


Scheduled Maintenance

North Pacific February 3rd, 2010 1400 GMT

Dear mini-VSAT subscribers,

KVH will be performing scheduled maintenance on network facility equipment serving the North Pacific region.

During the scheduled maintenance, KVH will be verifying and calibrating Radio Frequency(RF) levels of the forward link. Scheduled maintenance will occur from 1400GMT to 1600GMT, with intermittent outages lasting approximately 1 hour. This maintenance is part of the ongoing efforts to keep the same high level of network availability you experience today, as well as provide a foundation for new network capabilities in the near future.

During the planned maintenance there will be service interruptions starting at: North Pacific February 3rd, 2010 1400 GMT

After the changes are implemented, there will be a team of engineers in place to monitor performance and assure all of the equipment is operating normally.

We apologize for the inconvenience of the outage but hope you understand that network upgrades, which benefit you, will need to be performed from time to time.

-----
Unscheduled Service Order Outage

301209 21:00 #4 - restoration notification
 
Dear Distribution Partner

I am pleased to advise that our technical teams and our third party suppliers have successful identified and resolved the unscheduled service order outage. Partners are once again able to complete all provisioning activities including activations, deactivation and suspensions to the BSS via the DPI.

We will continue to monitor the network over the next 72 hours at which time an incident report will be provided.

Thank you for your understanding during this unscheduled outage. Should you have any concerns or comments that you would like to raise regarding this or any other matter, please contact customer service either via e-mail on customer_care@inmarsat.com or by telephone on 44 (0) 207 728 1300.

-----

Scheduled AMER RNS Site switch
 
Ref: 060509 08:00 #1

Dear Distribution Partner

I would like to advise you of an RNS site switch tomorrow 06/05/09 at 08:00 UTC within the Hawaii site. During the activity, packet and circuit switched traffic in the I-4 AMER satellite region will be affected for approximately three minutes.

Please accept our apologies for the short notice of this site switch. Should you have any queries on this or any other matter please contact us on support@bganbss.inmarsat.com or alternatively you can phone our technical helpdesk on +44 (0) 207 728 1300.

With Kind regards

Scheduled BSS system outages
190409 10:00 UTC / 230409 07:00 UTC #2 Completion Notification

Dear Distribution Partner

I am pleased to advise that the scheduled BSS maintenance has been completed. All provisioning activities, including, activating, deactivating and suspending are once again available.

I would like to thank you for your patience during today's activities. I would like to apologise for any inconvenience that this may have caused and should you have any questions in relation to this or any other matter please do not hesitate to contact the customer service team either by email to support@bganbss.inmarsat.co m or by telephone on +44 (0) 207 728 1300.

Kind regards

 Unscheduled Prepaid System Outage
Ref: 230409 0700#3 - Restoration Notification

Dear Distribution Partner,

I am pleased to advise that the unscheduled Prepaid Provisioning outage is now resolved. We are however still completing our scheduled BSS system maintenance which means that all service order provisioning activities, including Pre Pay, remain unavailable. Our planned maintenance is currently on track to be completed, as previously communicated, by 10:00 UTC.

I would like to thank you for your patience during these activities. I would like to apologise for any inconvenience that this may have caused and should you have any questions in relation to this or any other matter please do not hesitate to contact the customer service team either by email to support@bganbss.inmarsat.co m or by telephone on +44 (0) 207 728 1300.

Kind regards

 Unscheduled Prepaid System Outage
 Ref: 230409 0700#2

Dear Distribution Partner

Please be advised that we are still experiencing an ongoing issue relating to the Prepaid Provisioning platform. As communicated below, this is affecting Service Order Provisioning including Activation, Deactivation and Suspension requests. Please note that this does not affect the delivery of Call Data Records (CDR), or the use of the prepay service.

This unscheduled outage with the Prepaid Provisioning platform is now running simultaneously with the scheduled BSS system outage, notification attached. We expect that the unscheduled outage will be resolved prior to the system being restored from the scheduled outage and will notify according.

Please accept our sincere apologies for any inconvenience that this may be causing and should you have any questions in relation to this or any other matter please do not hesitate to contact the customer service team either by email to support@bganbss.inmarsat.co m or by telephone on +44 (0) 207 728 1300.

With Kind Regards

 Site switch 200409 21:00

Dear Distribution Partner

I would like to advise you of a site switch tonight at 21:00 UTC from Fucino to Burum. During the activity, packet and circuit switched traffic in the I-4 EMEA satellite region will be affected for approximately two minutes.

Please accept our apologies for the short notice of this site switch. Should you have any queries on this or any other matter please contact us on support@bganbss.inmarsat.com or alternatively you can phone our technical helpdesk on +44 (0) 207 728 1300.
--------


Scheduled SMS service outage
 220409 0930 UTC #1

Dear Distribution Partners,

I would like to advise you that following the successful upgrade of the Ericsson (Acision) Short Message Service-Center (SMS-C 5.2), we have one remaining task to perform which is a full back-up of the system. This activity is scheduled for Wednesday April 22nd at 09:30 UTC and will cause a maximum period of four hours of unavailable Mobile Originated SMS traffic and delay the buffered Mobile Terminated SMS in all the three satellite regions.

Should you have any comments that you would like to raise regarding this or any other matter, please contact customer service either via email to support@bganbss.inmarsat.com or by telephone on 44 (0) 207 728 1300.

Kind regards,

Unscheduled BGAN/SPS Pre Pay Provisioning Outage
 15:48 110409 #2 restoration notification

Dear Distribution Partner

I am pleased to advise that the previously communicated BGAN / SPS Pre Pay provisioning system outage is now fully resolved and Service Order Provisioning including Activation, Deactivation and Suspension requests are once again available.

Our IT support team will continue to monitor the system over the next 72 hours at which time an incident report will be provided.

Should you have any concerns or comments that you would like to raise regarding this or any other matter, please contact customer service either via email to support@bganbss.inmarsat.com or by telephone on 44 (0) 207 728 1300.

Kind regards,

 Unscheduled BGAN/SPS Pre Pay Provisioning Outage
 15:48 110409 #1

Dear Distribution Partner

Please be advised that we are currently experiencing an unscheduled outage on the BGAN and SPS Pre Pay platform affecting Service Order Provisioning including Activation, Deactivation and Suspension requests. Please note that this does not affect the delivery of Call Data Records (CDR).

Our system engineers and external third party support teams are currently working to identify and resolve the issue and we will contact you shortly with more information.

Please accept our sincere apologies for any inconvenience that this may be causing and should you have any questions in relation to this or any other matter please do not hesitate to contact the customer service team either by email to support@bganbss.inmarsat.com or by telephone on +44 (0) 207 728 1300.

Many thanks,

Scheduled BSS system outages
 190409 10:00 UTC / 230409 07:00 UTC #1

Dear Distribution Partner,

I would like to advise you of two upcoming outages on the BSS. The first is a five hour outage that is scheduled for Sunday 19th April 2009 at 10:00 UTC. This outage will affect all provisioning activities including activating, deactivating and suspending. No service orders will be lost as they will be queued and processed once the maintenance is complete. Also during this period there will be no CDR Distribution available, CDR's will not be lost, they will be stored and distributed once the maintenance is complete.

Reason for notice: BSS Enhancements & Maintenance

Services affected: Provisioning and CDR Distribution will be unavailable.

Impact: Total. No service on the BSS will be available

Date of outage: Sunday 19 April 2009

Time outage begins: 10:00 UTC

Time outage ends: 15:00 UTC

In case of problems: Contact Inmarsat Customer Service

Outage probability: Very High - Conditional on final testing to complete successfully.

Special concerns: None

The second outage is a three hour outage scheduled for Thursday 23rd April 2009 at 07:00 UTC. This outage will also affect all provisioning activities including activating, deactivating and suspending. No service orders will be lost as they will be queued and processed once the maintenance is complete. CDR Distribution will be available throughout this second outage.

Reason for notice: BSS Maintenance

Services affected: Provisioning, activating, deactivating and suspending

Impact: DP will not be able to use above services.

Date of outage: Thursday 23 April 2009

Time outage begins: 07:00 UTC

Time outage ends: 10:00 UTC

In case of problems: Contact Inmarsat Customer Service

Outage probability: Very High - Conditional on final testing and approval.

Special concerns: None

The primary reason for both these systems outages on the BSS is to deploy functionality to increase BSS security and to install operating system patches.

Should you have any concerns or comments that you would like to raise regarding this or any other matter, please contact customer service either via email to support@bganbss.inmarsat.com or by telephone on 44 (0) 207 728 1300.

Kind regards

Unscheduled BGAN/SPS Pre Pay Provisioning Outage
09:00 090409 #5 - Restoration Notification

Dear Distribution Partner

I am pleased to advise that the previously communicated BGAN / SPS Pre Pay provisioning system outage is now fully resolved and Service Order Provisioning including Activation, Deactivation and Suspension requests are once again available.

Our IT support team will continue to monitor the system over the next 72 hours at which time an incident report will be provided.

Should you have any concerns or comments that you would like to raise regarding this or any other matter, please contact customer service either via email to support@bganbss.inmarsat.com or by telephone on 44 (0) 207 728 1300.

Kind regards,

Unscheduled BGAN/SPS Pre Pay Provisioning Outage
 09:00 090409 #4

Dear Distribution Partner

I would like to advise that our 3rd party suppliers believe they have identified the root cause of the issue and have implemented a fix for this. We are currently conducting tests to ensure that the issue is resolved. We will contact you shortly with more information / full resolution notification

Please accept our sincere apologies for any inconvenience that this may be causing and should you have any questions in relation to this or any other matter please do not hesitate to contact the customer service team either by email to support@bganbss.inmarsat.co m or by telephone on +44 (0) 207 728 1300.

Kind regards

Unscheduled BGAN/SPS Pre Pay Provisioning Outage
09:00 090409 #2

Dear Distribution Partner

I would like to inform you that we are continuing to experience an unscheduled outage on the BGAN/SPS Pre Pay provisioning system. Our technical teams have escalated the issue within our 3rd party suppliers and we will contact you with a further update shortly.

Please accept our sincere apologies for any inconvenience that this may be causing and should you have any questions in relation to this or any other matter please do not hesitate to contact the customer service team either by email to support@bganbss.inmarsat.co m or by telephone on +44 (0) 207 728 1300.

Kind regards

Unscheduled BGAN/SPS Pre Pay Provisioning Outage
 09:00 090409 #1

Dear Distribution Partner

Please be advised that we are currently experiencing an unscheduled outage on the BGAN and SPS Pre Pay platform affecting Service Order Provisioning including Activation, Deactivation and Suspension requests. Please note that this does not affect the delivery of Call Data Records (CDR).

Our system engineers and external third party support teams are currently working to identify and resolve the issue and we will contact you shortly with more information.

Please accept our sincere apologies for any inconvenience that this may be causing and should you have any questions in relation to this or any other matter please do not hesitate to contact the customer service team either by email to support@bganbss.inmarsat.com or by telephone on +44 (0) 207 728 1300.

Many thanks,

Scheduled Network Service Degradation EMEA BGAN Family
070409 22:00 UTC #1

Dear Distribution Partner

I would like to advise you of a scheduled outage in the I4-EMEA Satellite region on Tuesday 7th of April. The activity is required to optimise the operation of the Beam Pointing System. The activity will commence at 22:00 UTC and it will cause a small degradation to the EMEA traffic: no new users will be able to connect for up to ten minutes, existing users will be unaffected.

Reason for notice:� 4F2 Satellite BPS optimization

Services affected: BGAN Family

Regions/Spots affected:� EMEA

Date of outage:� 7 April

Start of Maintenance period:� 22:00 UTC

End of Maintenance period: 00:00 UTC

Single or Multiple Outage(s)� & duration(s):

Single upset event

10 minutes degradation starting at 22:00 UTC

Outage Impact:� No new users; no impact to existing users

Terminal Types affected:� All

Actions needed by user:� Retry to register, they will only experience delay in registration

------

Unscheduled prepay system outage

�Ref: 020409 1425#4 - Restoration Notification

Dear Distribution Partner

I am pleased to advise that the previously communicated BGAN Pre Pay provisioning system outage is now fully resolved and Service Order Provisioning including Activation, Deactivation and Suspension requests are once again available.

Our IT support team will continue to monitor the system over the next 72 hours at which time an incident report will be provided.

Should you have any concerns or comments that you would like to raise regarding this or any other matter, please contact customer service either via email to support@bganbss.inmarsat.com or by telephone on 44 (0) 207 728 1300.

Kind regards,

Unscheduled prepay system outage
Ref: 020409 1425#3

Dear Distribution Partner

I would like to inform you that we are continuing to experience an unscheduled outage on the BGAN Pre Pay provisioning system. Our technical teams are continuing to work with 3rd party suppliers on providing a resolution to this issue and we will contact you with a further update at 2100 UTC.

Please accept our sincere apologies for any inconvenience that this may be causing and should you have any questions in relation to this or any other matter please do not hesitate to contact the customer service team either by email to support@bganbss.inmarsat.co m or by telephone on +44 (0) 207 728 1300.

Kind regards

Unscheduled prepay system outage

Ref: 020409 1425#2

Dear Distribution Partner

I would like to inform you that we are continuing to experience an
unscheduled outage on the BGAN Pre Pay platform. Our technical teams
are continuing to work with 3rd party suppliers on providing a
resolution to this issue and we will contact you with more information
as we have it.

Please accept our sincere apologies for any inconvenience that this may
be causing and should you have any questions in relation to this or any
other matter please do not hesitate to contact the customer service team
either by email to support@bganbss.inmarsat.co
m or by telephone on +44 (0) 207
728 1300.

Kind regards

Unscheduled prepay system outage

Ref: 020409 1425#1

Dear Distribution Partner

Please be advised that we are currently experiencing an unscheduled outage on the BGAN Pre Pay platform affecting Service Order Provisioning including Activation, Deactivation and Suspension requests. Please note that this does not affect the delivery of Call Data Records (CDR).

Our system engineers and external third party support teams are currently working to identify and resolve the issue and we will contact you shortly with more information.

Please accept our sincere apologies for any inconvenience that this may be causing and should you have any questions in relation to this or any other matter please do not hesitate to contact the customer service team either by email to support@bganbss.inmarsat.com or by telephone on +44 (0) 207 728 1300.

Many thanks

Unscheduled system outage 010409 23:00 #2 - Restoration Notification

Dear Distribution Partner

I am pleased to advise that the previously communicated BSS system outage is now fully resolved and service provisioning and CDR delivery is once again available.

Our IT support team will continue to monitor the system over the next 72 hours at which time an incident report will be provided.

Should you have any concerns or comments that you would like to raise regarding this or any other matter, please contact customer service either via email to support@bganbss.inmarsat.com or by telephone on 44 (0) 207 728 1300.

Kind regards

Scheduled SMS Outage All Satellite Regions
�310309 22:00 UTC / 010409 22:00 UTC - #1

Dear Distribution Partners,

I am writing to inform you that we will be upgrading the Ericsson (Acision) Short Message Service-Center in Burum on Tuesday 31st March and Wednesday 1st April. Both activities will cause a total outage for BGAN, Fleet BroadBand and Swift Broadband SMS users in all Satellite Regions (I-4 Americas, I-4 EMEA and I-4 Asia-Pacific region).

On Tuesday 31st at 22:00 UTC the planned SMS-C VMS Software upgrade will take place. This will cause a maximum period of four hours of service unavailability, and at 02.00 UTC the SMS service will be available again.

On Wednesday 1st of April at 22:00 UTC the planned SMS-C 5.2 Application upgrade will take place. This will cause a maximum period of five hours of service unavailability, and at 03.00 UTC the SMS service will be available again.

The planned activities are outlined below:

Reason for notice:
SMS-C VMS software upgrade

Services affected:
SMS users

Regions/Spots affected:
I-4 Americas, I-4 EMEA and I-4 Asia-

Date of outage:
31st March 2009

Start of Maintenance period:
22:00UTC

End of Maintenance period:
0200UTC

Single or Multiple Outage(s)& duration(s):
Single outage
4 hours at 22:00UTC

Outage Impact:
SMS outage

Terminal Types affected:
All

Actions needed by user:
None

Reason for notice:
SMS-C 5.2 application upgrade

Services affected:
SMS users

Regions/Spots affected:
I-4 Americas, I-4 EMEA and I-4 Asia-

Date of outage:
1st April 2009

Start of Maintenance period:
22:00UTC

End of Maintenance period:
0300UTC

Single or Multiple Outage(s) & duration(s):
Single outage
5 hours at 22:00UTC

Outage Impact:
SMS outage

Terminal Types affected:
All

Actions needed by user:
None

Whilst we appreciate that the duration of this scheduled upgrade covers a longer than usual period of time, we hope that you can appreciate that it is essential to maintain and protect the integrity of the data.

Should you have any comments that you would like to raise regarding this or any other matter, please contact customer service either via email to support@bganbss.inmarsat.com or by telephone on 44 (0) 207 728 1300.

Best Regards,

Scheduled BSS maintenance
�250309 10:00 UTC #2

Dear Distribution Partner,

I would like to advise you of a three hour planned BSS maintenance that is scheduled for Wednesday 25th March 2009 at 10:00 UTC. The maintenance will affect all provisioning activities including activating, deactivating and suspending. No service orders will be lost they will be queued and processed once the maintenance is complete. CDR delivery will be unaffected by this maintenance.

The previous communication advised that the primary reason for the maintenance was to deploy functionality to allow carry over of un-consumed allowances where a Rate Plan has been upgraded. This element of the work has been delayed as we have identified issues during the User Acceptance Test phase that will not allow this functionality to be delivered in this maintenance. There are several other activities that are being completed during this maintenance window including implementing functionality in preparation for the BGAN X-Stream service introduction in April and enhancements to Inmarsat's financial revenue reporting which will allow for more efficient analysis. The delayed element will be delivered during a later maintenance window which you will be advised of the schedule for in advance.

Reason for notice: BSS Enhancements
Services affected: Provisioning will be unavailable. CDR distribution will be unaffected.
Impact: Unable to Provision
Date of outage: Wednesday 25 March 2009
Time outage begins: 10:00 UTC
Time outage ends: 13:00 UTC
In case of problems: Contact Inmarsat Customer Service
Outage probability: Very High
Special concerns: None

Should you have any concerns or comments that you would like to raise regarding this or any other matter, please contact customer service either via email to support@bganbss.inmarsat.com or by telephone on 44 (0) 207 728 1300.

Kind regards

Scheduled BSS maintenance
�250309 10:00 UTC #1

Dear Distribution Partner,

I would like to advise you of a three hour planned BSS maintenance that is scheduled for Wednesday 25th March 2009 at 10:00 UTC. The maintenance will affect all provisioning activities including activating, deactivating and suspending. No service orders will be lost they will be queued and processed once the maintenance is complete. CDR delivery will be unaffected by this maintenance.

The primary reason for the maintenance is to deploy functionality to allow carry over of un-consumed allowances where a Rate Plan has been upgraded. This modification will give DP's an opportunity to utilise the un-used allowances and avoid loosing them when carrying out a rate plan upgrade. More information will be made available regarding the rules partners are required to follow when using this functionality prior to the maintenance being completed.

Reason for notice: BSS Enhancements
Services affected: Provisioning will be unavailable. CDR distribution will be unaffected.
Impact: Unable to Provision
Date of outage: Wednesday 25 March 2009
Time outage begins: 10:00 UTC
Time outage ends: 13:00 UTC
In case of problems: Contact Inmarsat Customer Service
Outage probability: Very High - Conditional on final testing to complete successfully.
Special concerns: None

Should you have any concerns or comments that you would like to raise regarding this or any other matter, please contact customer service either via email to support@bganbss.inmarsat.com or by telephone on 44 (0) 207 728 1300.

Kind regards

�Dear Distribution Partner,

I would like to advise you of a 10 minute scheduled outage which is
planned for Tuesday 17th March between 22:00 UTC - 00:00 UTC. This work
is to complete a GGSN (Gateway GPRS Support Node) upgrade at Burum
Satellite Access Station (SAS). During this upgrade, Packet Switched
traffic in the EMEA region will be affected. Circuit Switched will be
unaffected by this activity.

Reason for notice:
Burum GGSN upgrade

Services affected:
BGAN PS

Regions/Spots affected:
EMEA

Date of outage:
17 March

Start of Maintenance period:
2200 UTC

End of Maintenance period:
0000 UTC

Single or Multiple Outage(s)
& duration(s):
Single upset event

10 minutes outage

Outage Impact:
Total PS outage

Terminal Types affected:
All

Actions needed by user:
Users will need to re-attach

Should you have any comments that you would like to raise regarding this
or any other matter, please contact customer service either via email to
support@bganbss.inmarsat.com or by telephone on 44 (0) 207 728 1300.

Regards

Scheduled Network Outage EMEA
�170309 22:00 UTC #1

Dear Distribution Partner,

I would like to advise you of a 10 minute scheduled outage which is planned for Tuesday 17th March between 22:00 UTC - 00:00 UTC. This work is to complete a GGSN (Gateway GPRS Support Node upgrade at Burum Satellite Access Station (SAS). During this upgrade, Packet Switched traffic in the AMER and APAC regions will be affected. Circuit Switched will be unaffected by this activity.

Reason for notice:
Burum GGSN upgrade

Services affected:
BGAN PS

Regions/Spots affected:
EMEA

Date of outage:
17 March

Start of Maintenance period:
2200 UTC

End of Maintenance period:
0000 UTC

Single or Multiple Outage(s)
& duration(s):
Single upset event
10 minutes outage

Outage Impact:
Total PS outage

Terminal Types affected:
All

Actions needed by user:
�Users will need to re-attach

Should you have any comments that you would like to raise regarding this or any other matter, please contact customer service either via email to support@bganbss.inmarsat.com or by telephone on 44 (0) 207 728 1300.

Regards

Scheduled Network Outage AMER / APAC
�170309 08:00 UTC #1

Dear Distribution Partner,

I would like to advise you of a 10 minute scheduled outage which is planned for Tuesday 17th March between 08:00 UTC - 10:00 UTC. This work is to complete a GGSN (Gateway GPRS Support Node) SSB (System and Switch Board) replacement at Paumalu Satellite Access Station (SAS). During this upgrade, Packet Switched traffic in the AMER and APAC regions will be affected. Circuit Switched will be unaffected by this activity.

Reason for notice:
Paumalu GGSN board replacement

Services affected:
BGAN PS

Regions/Spots affected:
AMER & APAC

Date of outage:
17 March

Start of Maintenance period:
0800 UTC

End of Maintenance period:
1000 UTC

Single or Multiple Outage(s)
& duration(s):
Single upset event
10 minutes outage

Outage Impact:
Total PS outage

Terminal Types affected:
All

Actions needed by user:
Re-attach required

In case of problems Contact :
Customer Service

Should you have any comments that you would like to raise regarding this or any other matter, please contact customer service either via email to support@bganbss.inmarsat.com or by telephone on 44 (0) 207 728 1300.

Regards

BSS Unscheduled System Outage
�Ref: 110309 0155#3 - Incident Report

Dear Distribution Partner

I would like to provide you with the incident report for the unscheduled outage that occurred on Tuesday 10th March.

Affected : BGAN Service Order Provisioning
Date & Time : Tuesday 10th March 2009 01:00 UTC
Service resumed : Tuesday 10th March 2008 05:15 UTC

Description:

An outage occurred on the BSS affecting all Provisioning via CRM GUI and DPI. There was no impact to CDR Distribution. A component of the BSS (CB) had stopped running because it was unable to write to the database. Additional table space was allocated to prevent this from recurring. The Database and Application were re-started and service was fully restored.

No service order cleanup actions were required as service orders did not error out.

Cause:

The cause of the outage was that the Billing Application was stopped because there was insufficient table space for the database to write to.

Planned measures:

More tables pace has been assigned to the CB database.

Should you have any concerns or comments that you would like to raise regarding this or any other matter, please contact customer service either via email to support@bganbss.inmarsat.com or by telephone on 44 (0) 207 728 1300.

Kind regards

BSS Unscheduled System Outage
�
Ref: 110309 0155#3 - Restoration Notification

Dear Distribution Partner

I am pleased to advise that the below communicated BSS outage has been resolved and all provisioning activities are once again available.

Our technical teams will continue to monitor the system over the next 72 hours at which time an incident report will be provided.

Please accept our sincere apologies for any inconvenience that this may have caused and should you have any questions in relation to this or any other matter please do not hesitate to contact the customer service team either by email to support@bganbss.inmarsat.com or by telephone on +44 (0) 207 728 1300.

Many thanks
Kind regards

BSS Unscheduled System Outage
�Ref: 110309 0155#1

Dear Distribution Partner

I would like to inform you of an on-going issue relating to the Live Business Support System (BSS) affecting Service Order Provisioning including Activation, Deactivation and Suspension requests. Please note that this does not affect the delivery of Call Data Records (CDR).

I can confirm that this problem has been escalated to our suppliers and I will inform you of progress in due course.

Please accept our sincere apologies for any inconvenience that this may be causing and should you have any questions in relation to this or any other matter please do not hesitate to contact the customer service team either by email to support@bganbss.inmarsat.com or by telephone on +44 (0) 207 728 1300.

Kind regards

Scheduled Network Outage AMER / APAC
100309 08:00 UTC #1

Dear Distribution Partner,

I would like to advise you of a 10 minute scheduled outage which is planned for Tuesday 10th March between 08:00 UTC - 10:00 UTC. This work is to complete a GGSN upgrade at our Paumalu Satellite Access Station (SAS). During this upgrade, Packet Switched traffic in the AMER and APAC regions will be affected. Circuit Switched will be unaffected by this upgrade.

Reason for notice:
Paumalu GGSN upgrade

Services affected:
BGAN Packet Switched (PS)

Regions/Spots affected:
AMER & APAC

Date of outage:
10th March

Start of Maintenance period:
08:00 UTC

End of Maintenance period:
10:00 UTC

Single or Multiple Outage(s)
& duration(s):
Single event
10 minutes outage at 08:00 UTC

Outage Impact:
Total PS outage

Terminal Types affected:
All

Actions needed by user:
Re-attach required

Should you have any comments that you would like to raise regarding this or any other matter, please contact customer service either via email to support@bganbss.inmarsat.com or by telephone on 44 (0) 207 728 1300.

Regards


Email Exchange Maintenance

�280209 10:00 UTC #1

Dear Distribution Partner,

I would like to advise that Inmarsat are completing urgent maintenance on its email exchange infrastruture on Saturday 28th February between 10:00 UTC and 12:00 UTC to improve internal infrastructure email security. During this time both incoming and outgoing emails will be stored and forwarded once the maintenance is complete.

If you have any urgent queries during this maintenace please contact the Inmarsat Customer Service team on +44 20 7728 1300.

Should you have any concerns or comments that you would like to raise regarding this or any other matter, please contact customer service either via email to support@bganbss.inmarsat.com or by telephone on 44 (0) 207 728 1300.

Kind regards

Repositioning Inmarsat broadband services now available globally
Ref: 240209

Dear Distribution Partner

Inmarsat is delighted to announce the introduction of full global coverage for all our broadband services.

The Inmarsat BGAN, FleetBroadband and SwiftBroadband services provided by the Inmarsat-4 (I-4) F1 spacecraft were successfully restored earlier today, Tuesday, 24 February, at the end of the final outage caused by I-4 satellite repositioning.

The new global I-4 satellite regions are:

* I-4 Americas - at 98 degrees West

* I-4 EMEA - at 25 degrees East

* I-4 Asia-Pacific - at 143.5 degrees East.

Users of Inmarsat's BGAN service in the region need to re-point their antennas directly at the new in-orbit location of the I-4 F1 (I-4 Asia-Pacific) satellite at 143.5 degrees East. The new version of BGAN LaunchPad can be used to help pinpoint its new position.

Users of Inmarsat's FleetBroadband and SwiftBroadband services will automatically lock on to the new satellite, and need take no further action.

However, some BGAN and FleetBroadband terminals may require software upgrades or other user intervention. End-users should contact their equipment supplier if unsure.

Distribution partners and service providers contacted by end-users affected by the I-4 repositioning process are requested to provide them with relevant information and support.

More information about the repositioning, including coverage maps and new versions of LaunchPad, can be found on the Inmarsat website under Support.

Website support: www.inmarsat.com/coverage

BGAN LaunchPad: www.inmarsat.com/Support/BGAN/LaunchPad.aspx

--------

Repositioning Restoration of broadband services on I-4 F1 satellite
�Ref: 230209

Dear Distribution Partner,

We would like to confirm that broadband services currently affected by the planned outage in parts of the Asia-Pacific, caused by the repositioning of the Inmarsat-4 (I-4) F1 satellite, are scheduled to be restored at 20:00 UTC on Tuesday, 24 February.

The services being restored at this time will only include:
* BGAN, FleetBroadband and SwiftBroadband.

Once service has resumed, users of Inmarsat BGAN in the region will need to re-point their antennas directly at the new in-orbit location of the I-4 F1 satellite at 143.5 degrees East.

BGAN customers can use the new version of BGAN LaunchPad to help re-point their terminals.

Users of Inmarsat's FleetBroadband and SwiftBroadband services will automatically lock on to the new satellite, and need take no further action.

However, some BGAN and FleetBroadband terminals may require software upgrades or other user intervention. End-users should contact their equipment supplier if unsure.

Distribution partners and service providers are requested to contact end-users affected by the I-4 repositioning process and to provide them with relevant information and support.

Please be aware that the details and scheduling of the repositioning programme are subject to change by Inmarsat at any time. However, in such an event we will endeavour to pass on this information to our Partners at the earliest opportunity.

More information about the repositioning, including coverage maps and new versions of LaunchPad, can be found on the Inmarsat website under Support.
Website support: www.inmarsat.com/coverage
BGAN LaunchPad: www.inmarsat.com/Support/BGAN/LaunchPad.aspx

Should you wish to discuss this matter further, please do not hesitate to contact Inmarsat Customer Service at:
Email: support@bganbss.inmarsat.com, or
Tel: +44 (0)20 7728 1300.

Many thanks
Kind regards

Scheduled BSS System Outage
Ref 220209 1000 #2 - Cancellation

Dear Distribution Partner

I would like to advise that the maintenance window scheduled for Sunday 22nd February has now been postponed. The maintenance will be rescheduled to early next week as it has been identified as non intrusive on the BSS system.

Should you have any concerns or comments that you would like to raise regarding this or any other matter, please contact customer service either via email to support@bganbss.inmarsat.com or by telephone on 44 (0) 207 728 1300.

-------

Scheduled Redknee Prepay Maintenance

�240209 11:00 UTC

Dear Distribution Partner,

I would like to advise you that we are performing essential maintenance on the Redknee Prepay platform on Tuesday 24 February between 11:00 - 15:00 UTC. This maintenance is to address error messages which are generated when attempting to redeem invalid prepay vouchers.

During this maintenance it will not be possible to generate new voucher orders. If your voucher stocks are running low, we recommend that you create the required vouchers in advance of this maintenance.

We would like to assure you of Inmarsat's ongoing commitment to providing the highest level of customer service and satisfaction and the scheduled work outlined above forms part of the ongoing review of our supporting systems infrastructure. Should you have any concerns or comments that you would like to raise regarding this or any other matter, please contact customer service either via email to support@bganbss.inmarsat.com or by telephone on 44 (0) 207 728 1300. Alternatively, you can contact me directly on 44 (0) 207 728 1215 or mobile 44 (0) 7739 778 124.

Kind regards

Restoration of broadband services on I-4 F1 satellite
�Ref: 200209

Dear Distribution Partner,

We would like to confirm that broadband services currently affected by the planned outage in parts of the Asia-Pacific, caused by the repositioning of the Inmarsat-4 (I-4) F1 satellite, are scheduled to be restored at 20:00 UTC on Tuesday, 24 February.

The services being restored at this time will only include:
* BGAN, FleetBroadband and SwiftBroadband.

Once service has resumed, users of Inmarsat BGAN in the region will need to re-point their antennas directly at the new in-orbit location of the I-4 F1 satellite at 143.5 degrees East.

BGAN customers can use the new version of BGAN LaunchPad to help re-point their terminals.

Users of Inmarsat's FleetBroadband and SwiftBroadband services will automatically lock on to the new satellite, and need take no further action.

However, some BGAN and FleetBroadband terminals may require software upgrades or other user intervention. End-users should contact their equipment supplier if unsure.

Distribution partners and service providers are requested to contact end-users affected by the I-4 repositioning process and to provide them with relevant information and support.

Please be aware that the details and scheduling of the repositioning programme are subject to change by Inmarsat at any time. However, in such an event we will endeavour to pass on this information to our Partners at the earliest opportunity.

More information about the repositioning, including coverage maps and new versions of LaunchPad, can be found on the Inmarsat website under Support.
Website support: www.inmarsat.com/coverage
BGAN LaunchPad: www.inmarsat.com/Support/BGAN/LaunchPad.aspx

Should you wish to discuss this matter further, please do not hesitate to contact Inmarsat Customer Service at:
Email: support@bganbss.inmarsat.com, or
Tel: +44 (0)20 7728 1300.

Many thanks
Kind regards

Change to schedule for restoration of services on I-4 F1 satellite
�Ref: 190209

Dear Distribution Partner,

Please note that in a change to the previously advised schedule, Inmarsat now plans to restore services on the Inmarsat-4 (I-4) F1 satellite in two stages at the following times on 24 February:
20:00 UTC - BGAN, FleetBroadband and SwiftBroadband.
23:30 UTC - IsatPhone, LandPhone and FleetPhone.

Distribution partners and service providers are requested to advise end-users of the revised schedule, and to provide them with any other relevant information and support about the I-4 repositioning process.

Please be aware that the details and scheduling of the repositioning programme are subject to change by Inmarsat at any time. However, in such an event we will endeavor to pass on this information to our Partners at the earliest opportunity.

More information about the repositioning, including coverage maps and new versions of LaunchPad, can be found on the Inmarsat website under Support.
Website support: www.inmarsat.com/coverage

Should you wish to discuss this matter further, please do not hesitate to contact Inmarsat Customer Service at:
Email: support@bganbss.inmarsat.com, or
Tel: +44 (0)20 7728 1300.

Many thanks
Kind regards

Repositioning Notice of end of outage on I-4 Asia-Pacific
�Ref: 170209

Dear Distribution Partner,

Please be advised that services in the outage area caused by the repositioning of the Inmarsat-4 (I-4) F1 will be restored at about 18:00 UTC on Tuesday, 24 February.

The services being restored are:
* BGAN, FleetBroadband, SwiftBroadband
* IsatPhone, LandPhone, FleetPhone

Once service has been resumed, users of Inmarsat's BGAN, IsatPhone and LandPhone services in the region will need to re-point their antennas directly at the new in-orbit location of the I-4 F1 satellite at 143.5 degrees East.

Older BGAN terminals may also need a software upgrade. End-users should contact their equipment supplier if unsure.

During the outage, BGAN customers can use the new version of BGAN LaunchPad to determine the new location of the I-4 F1 satellite at 143.5 degrees East and to re-point their terminal in readiness for the re-commencement of service.

Users of Inmarsat's FleetBroadband, FleetPhone and SwiftBroadband services will automatically lock on to the new satellite, and need take no further action. However, some FleetBroadband terminals may require user intervention or software upgrades. Again, end-users should contact their equipment supplier if unsure.

Distribution partners and service providers contacted by end-users affected by the I-4 repositioning process are requested to provide them with relevant information and support.

More information about the repositioning, including coverage maps and new versions of LaunchPad, can be found on the Inmarsat website under Support.
Website support: http://www.inmarsat.com/coverage
BGAN LaunchPad: http://www.inmarsat.com/Support/BGAN/LaunchPad.aspx

Should you wish to discuss this matter further, please do not hesitate to contact Inmarsat Customer Service at:
Email: support@bganbss.inmarsat.com, or
Tel: +44 (0)20 7728 1300.

Many thanks
Kind regards

Unscheduled Outages - Incident Reports
�Ref: w/c 08/02/2009

Dear Distribution Partner

I would like to provide you with details of the incident reports relating to last weeks events that affected both the Network and System elements that support the BGAN family of services.

As mentioned previously, last week was not typical of the continuity of operation that you and your customers have come to expect when using the Inmarsat service. I would therefore like to assure you that each event was unique and has been thoroughly investigated with remedial actions implemented to mitigate similar incidents occurring in the future. Detailed below are the referenced incident reports to help explain the situations surrounding each event:

Unscheduled BGAN family service degradation - ref: 080209 2200

Incident Report - Unscheduled Service Degradation Sunday, 8 February 20:25 UTC:

This service degradation affected the BGAN family of services on the I-4 EMEA Satellite and was caused by a Satellite Digital Signal Processor error. The error was rectified and a resolution implemented by the Inmarsat Satellite Control Centre.

The outage lasted for 2 hours 56 minutes and affected new users in new beams only. Existing users, SPS and lease services were unaffected by this degradation.

------------------------------------------------------------------------------------------------------------

Unscheduled BGAN family service outage I-4 EMEA - ref: 100209 0348

Incident Report - Unscheduled Service Outage Tuesday, 10 February 03:48 UTC:

This unscheduled outage affected the BGAN family of services on the I-4 EMEA Satellite and was caused by a Burum power supply system failure. The effect was a total power disruption at site where all Packet and Circuit Switched services were lost. The duration of this outage was 48 minutes and all BGAN family of services were affected.

There was a subsequent unscheduled BGAN Prepay system outage due to data corruption induced by the Burum power outage and details are provided in the below incident report ref: 100209 1300.

-----------------------------------------------------------------------------------------------------------

Unscheduled BGAN family service outage I-4 EMEA - ref: 100209 0432

Incident Report - Unscheduled Service Degradation on Tuesday, 10 February 04:32 UTC:

This unscheduled service degradation affected the BGAN family of services on the I-4 Americas Satellite and was caused by a faulty cable on the Paumalu Payload Control System (PCS). The functionality was recovered by conducting a switch between Payload Control Systems and this restored the service at 05:08 UTC.

The service degradation affected all new users of Packet & Circuit Switched traffic in new beams, however existing users were unaffected. The degradation lasted for 36 minutes.

-----------------------------------------------------------------------------------------------------------

Unscheduled prepay platform outage - ref: 100209 1300

Incident Report - Unscheduled Service Outage on Tuesday, 10 February 04:00 UTC:

This unscheduled outage affected the BGAN Pre Pay platform and users were unable to send / receive SMS messages or data via BGAN Pre Pay SIM cards. Similarly, the IVR for SPS and BGAN Prepay services was also unavailable for the duration of the outage.

The cause of this unscheduled outage relates to the previously communicated power outage at the Burum SAS site, which caused corruption and data loss within a number of hardware components that support the prepay services. Due to the nature of the power loss the servers required urgent maintenance and extensive data verification checks before services could be safely restored.

The BGAN Data and SMS services were restored at 16:30 UTC however due to required further data verification checks the IVR was not fully restored until 20:30 UTC.

------------------------------------------------------------------------------------------------------------

Unscheduled BSS outage - ref: 110209

Incident Report - Unscheduled BSS Provisioning Outage on Wednesday, 11 February 15:08 UTC:

This unscheduled outage affected all provisioning activities, including activations, deactivations and suspensions requests via the Business Support System (BSS) and was caused by a web server error that caused the CRM application to lose connection. The web server was restarted successfully and all provisioning restored at 16:00 UTC.

-------------------------------------------------------------------------------------------------------------

Inmarsat has examined each of the events thoroughly and implemented several key mitigating steps to ensure we do not experience a re-occurrence of these cases. We hope that the above reports will provide you with sufficient information to enable you to extend the communication and understanding of each incident with your channel, whilst providing assurance of Inmarsat's ongoing commitment to both service and quality.

Should you wish to discuss this or any of the matters raised above, please do not hesitate to contact Inmarsat Customer Service either via email to support@bganbss.inmarsat.com, or by telephone on +44 (0)20 7728 1300.

Many thanks
Kind regards

Scheduled I-4 Americas Satellite Outage Notification
�Ref: 180209 0800 #1

Dear Distribution Partner,

I am writing to inform you that we will be installing new software in the I-4 Americas Serving GPRS Support Node (SGSN) on Wednesday 18 February at 08:00 UTC. This will cause an outage of approximately ten minutes on the I-4 Americas satellite and impacts the Packet Switch (PS) and new Circuit Switch (CS) service for all BGAN, Fleet Broadband and Swift Broadband users.

Reason for notice:
SGSN upgrade

Services affected:
PS and new CS users

Regions/Spots affected:
I-4 Americas satellite

Date of outage:
18 February 2009

Start of Maintenance period:
0800UTC

End of Maintenance period:
0830UTC

Single or Multiple Outage(s) & duration(s):
Single outage at SGSN restart after patch loaded
10 minutes at 0800UTC

Outage Impact:
PS outage

Terminal Types affected:
All

Actions needed by user:
Re-attach

Should you have any concerns or comments that you would like to raise regarding this or any other matter, please contact customer service either via email to support@bganbss.inmarsat.com or by telephone on 44 (0) 207 728 1300.

Many thanks
Kind regards

Scheduled BSS System Outage
Ref 220209 1000 #1

Dear Distribution Partner

I would like to inform you of planned maintenance work scheduled to be carried out on our underlying Operating Systems on Sunday 22nd February from 10:00 UTC.

This work is part of Inmarsat's ongoing commitment to reliability and security, and will impact the BGAN BSS servers during a period of 5 hours between 10:00 and 15:00 UTC. During this time the impact to Partners will include no processing of Call Data Records and no provisioning activity including Activation, Deactivation and Suspension requests.

Reason for notice: Upgrade and Maintenance of Underlying Operating Systems

Services affected: Provisioning, CDR Processing

Date of outage begins: 22nd February 2009

Time outage begins: 10:00 UTC

Time outage ends: 15:00 UTC

We would like to assure you of Inmarsat's ongoing commitment to providing the highest level of customer service and satisfaction and the scheduled work outlined above forms part of the ongoing review of our network and supporting systems infrastructure. Should you have any concerns or comments that you would like to raise regarding this or any other matter, please contact customer service either via email to support@bganbss.inmarsat.com or by telephone on 44 (0) 207 728 1300. Alternatively, you can contact me directly on 44 (0) 207 728 1215 or mobile 44 (0) 7739 778 124.

Kind regards

Repositioning Communication
Ref:160209 0945

Dear Distribution Partner,

We are pleased to inform you that the final phase of the I-4 satellite repositioning programme is now well under way following the transfer of services from the Inmarsat-4 (I-4) F1 to I-4 F2 satellite on 6 February.

The I-4 F1 satellite is moving towards its new in-orbit location at 143.5 degrees East and is currently scheduled to recommence operations on Tuesday, 24 February, when it will complete global coverage for our BGAN, FleetBroadband and SwiftBroadband services.

Our satellite phone services (SPS), which include IsatPhone, LandPhone, FixedPhone and FleetPhone, will be restored in the Asia-Pacific region within the same window of operations.

Some partners involved in the distribution of these satellite phone services will be aware that we encountered a channel allocation anomaly after their transfer to the I-4 F2 satellite. So far, Inmarsat has received very few reports of users experiencing problems with these services, and we do not expect the anomaly to recur when they are restored on the I-4 F1.

We continue to monitor the situation on the I-4 F2 and are investigating ways to further minimise any impact on end-users. Please expect regular updates from Inmarsat as we proceed to mitigate this problem.

Inmarsat emphasises that all other services involved in the transfer - BGAN, FleetBroadband and SwiftBroadband - are unaffected by the anomaly and continue to provide end-users with the expected quality of service within the new I-4 EMEA satellite region.

For detailed information about the repositioning, visit the Support section of the Inmarsat website, or type www.inmarsat.com/coverage in your web browser.

Unrelated to the I-4 satellite repositioning, last week we advised you of a number of other incidents affecting the delivery of our services. These included:

Unscheduled BGAN family service degradation - ref: 080209 2200
Sunday, 8 February: A Digital Signal Processor (DSP) single event upset caused an unscheduled outage in the I-4 EMEA satellite region.

Unscheduled BGAN family service outage I-4 EMEA - ref: 100209 0432
Tuesday, 10 February: Packet switched BGAN services in the I-4 EMEA (I-4 F2) satellite region experienced an outage.

Unscheduled BGAN family service outage I-4 EMEA
Tuesday, 10 February: A power failure at the Burum satellite access station (SAS) caused an outage of all voice and data services across the broadband product portfolio.

Unscheduled prepay platform outage - ref: 100209 1300
Tuesday, 10 February: The prepay platform suffered an unscheduled outage. BGAN users were unable to send / receive SMS messages or data via prepay SIM cards.

Unscheduled BSS outage - ref: 110209
Wednesday, 11 February: All provisioning activities, including activations, deactivations and suspensions were affected by an unscheduled outage of the Business Support System (BSS).

Our distribution partners will appreciate that this was not a typical week. However, we trust that our speedy response to these incidents has been more in line with your expectations. As per our normal business practice, an incident report will follow for each of these events.

Should you wish to discuss this or any other matter, please do not hesitate to contact Inmarsat Customer Service at:
Email: support@bganbss.inmarsat.com, or
Tel: +44 (0)20 7728 1300.

Many thanks
Kind regards

Unscheduled BGAN Family of service degradation
�080209 2200 #3 Incident Report

Dear Distribution Partner

I would like to provide you with the incident report for the unscheduled service degradation on Sunday 8th February at 20:25 UTC affecting the EMEA 4F2 Satellite, BGAN family of services.

This service degradation was caused by a Satellite Digital Signal Processor (DSP single event upset). A fix to this DSP error was identified and implemented by the Inmarsat Satellite Control Centre.

The outage lasted for two hours 56 minutes and affected new users in new beams only, existing users were not affected. There was no impact to SPS and lease services.

Please accept our sincere apologies for any inconvenience that this may have caused and should you have any questions in relation to this or any other matter please do not hesitate to contact the customer service team either by email to support@bganbss.inmarsat.com or by telephone on +44 (0) 207 728 1300.

Kind regards

Unscheduled BSS outage
110209 15:30 #2 restoration notification

Dear Distribution Partner

I am pleased to advise that the below communicated BSS outage has been resolved and all provisioning activities are once again available.

Our technical teams will continue to monitor the system over the next 72 hours at which time an incident report will be provided.

Please accept our sincere apologies for any inconvenience that this may have caused and should you have any questions in relation to this or any other matter please do not hesitate to contact the customer service team either by email to support@bganbss.inmarsat.com or by telephone on +44 (0) 207 728 1300.

Many thanks
Kind regards

Unscheduled BSS outage
�110209 15:30 #1

Dear Distribution Partner,

I would like to advise you of an unscheduled Business Support System (BSS) outage affecting all provisioning activities, including activations, deactivations and suspensions.

Our technical support teams are working to resolve the issue. Please note that this matter is not affecting Call Data Record generation or distribution.

We will notify Partners when further information is made available or the matter has been resolved.

In the meantime, should you wish to discuss this further please do not hesitate to contact the Customer Service team either by email support@bganbss.inmarsat.com or via telephone on +44 (0) 207 728 1300.

Many thanks
Kind regards

Unscheduled prepay outage
100209 1300 #4�- Restoration Notification

Dear Distribution Partner

I am pleased to advise that the unscheduled outage affecting the BGAN Pre Pay service has been resolved. Our technical teams will continue to monitor the BGAN Pre Pay system over the next 72 hours at which time an incident report will be provide.

Please accept our sincere apologies for any inconvenience that this may have caused and should you have any questions in relation to this or any other matter please do not hesitate to contact the customer service team either by email to support@bganbss.inmarsat.com or by telephone on +44 (0) 207 728 1300.

Kind Regards


Unscheduled prepay outage

100209 1300 #2

Dear Distribution Partner

I would like to inform you that we are continuing to experience an unscheduled outage on the BGAN Pre Pay platform. Our technical teams are continuing to work with 3rd party suppliers on providing a resolution to this issue and we will contact you with more information as we have it.

Please accept our sincere apologies for any inconvenience that this may be causing and should you have any questions in relation to this or any other matter please do not hesitate to contact the customer service team either by email to support@bganbss.inmarsat.com or by telephone on +44 (0) 207 728 1300.

Kind regards

Unscheduled prepay outage
�100209 1300 #1

Dear Distribution Partner

Please be advised that we are currently experiencing an unscheduled outage on the BGAN Pre Pay platform. Users are unable to send / receive SMS messages or data via BGAN Pre Pay SIM cards.

Our system engineers and external third party support teams are currently working to identify and resolve the issue and we will contact you shortly with more information.

Please accept our sincere apologies for any inconvenience that this may be causing and should you have any questions in relation to this or any other matter please do not hesitate to contact the customer service team either by email to support@bganbss.inmarsat.com or by telephone on +44 (0) 207 728 1300.

Kind regards


�Unscheduled BGAN Family of service outage EMEA
100209 0432#1 - restoration

Dear Distribution Partner

We would like to inform you that the BGAN family of services experienced an unscheduled outage in the EMEA 4F2 satellite region affecting packet switched services earlier today.

Our ground staff and technical teams will continue to monitor the network over the next 72 hours at which time an incident report will be provided.

Please accept our sincere apologies for any inconvenience that this may have caused and should you have any questions in relation to this or any other matter please do not hesitate to contact the customer service team either by email to support@bganbss.inmarsat.com or by telephone on +44 (0) 207 728 1300.

Many thanks
Kind regards

Unscheduled BGAN Family of service degradation
�080209 2200 #2 Restoration Notification

Dear Distribution Partner

I am pleased to advise that the service degradation on the EMEA 4F2 satellite communicated below has been resolved.

Our ground staff and technical teams will continue to monitor the network over the next 72 hours at which time an incident report will be provided.

Please accept our sincere apologies for any inconvenience that this may have caused and should you have any questions in relation to this or any other matter please do not hesitate to contact the customer service team either by email to support@bganbss.inmarsat.com or by telephone on +44 (0) 207 728 1300.

Many thanks
Kind regards

�Broadband services transfer to I-4 F2
- Ref: 060209 S19 2CS

Dear Distribution Partner,

Please be advised that our BGAN, FleetBroadband and SwiftBroadband services have been transferred from the Inmarsat-4 (I-4) F1 to the I-4 F2 satellite as from today, Friday, 6 February 2009.

BGAN users in Africa, Europe, the Middle East and Asia (as far east as Bangladesh) now need to re-point their terminals at the I-4 F2 satellite in its new in-orbit location at 25 degrees East.

Users of Inmarsat's FleetBroadband and SwiftBroadband services will automatically lock on to the new satellite and need take no further action.

However, some BGAN and FleetBroadband terminals may require software upgrades. End-users should contact their equipment supplier if unsure.

The transfer to the I-4 F2 satellite also marks the start of the second and final planned I-4 outage affecting Inmarsat's broadband services, to enable the repositioning of the I-4 F1 satellite to 143.5 degrees East.

This outage will last until 24 February and will affect a limited number of BGAN, FleetBroadband and SwiftBroadband users in parts of the Asia-Pacific.

Distribution partners and service providers are requested to contact end-users likely to be affected by this planned service outage, and to provide them with relevant information and support.

More information about the repositioning, including coverage maps and new versions of LaunchPad, can be found on the Inmarsat website under Support.
Website support: http://www.inmarsat.com/coverage
Should you wish to discuss this or any other matter further, please do not hesitate to contact Inmarsat Customer Service at:
Email: support@bganbss.inmarsat.com, or
Tel: +44 (0)20 7728 1300.

Many thanks
Kind regards

Repositioning - Restoration of broadband services on I-4 F2 satellite
�Ref: 050209 S17 CS1

Dear Distribution Partner,

Inmarsat confirms that the transfer of broadband services in the Indian Ocean Region (IOR) from the Inmarsat-4 (I-4) F1 satellite to the I-4 F2 satellite will go ahead at 16:00 UTC on Friday, 6 February.

Once complete, the transfer will mark the end of the outage caused by the repositioning of the I-4 F2 satellite to 25 degrees East, affecting users of Inmarsat's BGAN, FleetBroadband and SwiftBroadband services in the following areas:
* BGAN - in Iceland, Ireland and parts of West Africa, the UK and Greenland
* FleetBroadband - in a narrow strip of the east Atlantic Ocean
* SwiftBroadband - in a narrow strip of the east Atlantic Ocean.

Please note: this is a change to the previously published end-date for this outage, which was originally scheduled for 2 February. The outage will now end after the transfer of services from the I-4 F1 to the I-4 F2 satellite, starting at 16:00 UTC on 6 February.

At this time, 16:00 UTC on 6 February, those end-users currently receiving broadband services in the Indian Ocean Region through the I-4 F1 satellite will experience a short outage, scheduled to take place within a window of approximately one hour, while these services are transferred to the I-4 F2 satellite.

On resumption of service, all BGAN users in Africa, Europe, the Middle East and Asia (as far east as Bangladesh) will need to re-point their terminals at the I-4 F2 satellite in its new in-orbit location at 25 degrees East.

Before and during the outage, BGAN customers can use the lastest version of BGAN LaunchPad to help determine the new location of the I-4 F2 satellite and to re-point their terminal in readiness for the re-commencement of service.

Users of Inmarsat's FleetBroadband and SwiftBroadband services will automatically lock on to the new satellite and need take no further action. However, some BGAN and FleetBroadband terminals may require software upgrades. End-users should contact their equipment supplier if unsure.

The transfer of broadband services to the I-4 F2 satellite, commencing at 16:00 UTC on 6 February, also marks the start of the second and final planned I-4 outage for these services, to enable the repositioning of the I-4 F1 satellite to 143.5 degrees East. This outage will last until 24 February, and will affect a limited number of BGAN, FleetBroadband and SwiftBroadband users in parts of Asia-Pacific.

Distribution partners and service providers are requested to contact end-users likely to be affected by this planned 19-day outage, and to provide them with relevant information and support.

More information about the repositioning, including coverage maps and new versions of LaunchPad, can be found on the Inmarsat website under Support.
Website support: http://www.inmarsat.com/coverage

Should you wish to discuss this or any other matter further, please do not hesitate to contact Inmarsat Customer Service at:
Email: support@bganbss.inmarsat.com, or
Tel: +44 (0)20 7728 1300.

Many thanks
Kind regards

Repositioning - Restoration of broadband services on I-4 F2 satellite
�Ref: 040209 S15 CS2

Dear Distribution Partner,

Inmarsat confirms that the transfer of broadband services in the Indian Ocean Region (IOR) from the Inmarsat-4 (I-4) F1 satellite to the I-4 F2 satellite will go ahead at 16:00 UTC on Friday, 6 February.

Once complete, the transfer will mark the end of the outage caused by the repositioning of the I-4 F2 satellite to 25 degrees East, affecting users of Inmarsat's BGAN, FleetBroadband and SwiftBroadband services in the following areas:
* BGAN - in Iceland, Ireland and parts of West Africa, the UK and Greenland
* FleetBroadband - in a narrow strip of the east Atlantic Ocean
* SwiftBroadband - in a narrow strip of the east Atlantic Ocean.

Please note: this is a change to the previously published end-date for this outage, which was originally scheduled for 2 February. The outage will now end after the transfer of services from the I-4 F1 to the I-4 F2 satellite, starting at 16:00 UTC on 6 February.

At this time, 16:00 UTC on 6 February, those end-users currently receiving broadband services in the Indian Ocean Region through the I-4 F1 satellite will experience a short outage, scheduled to take place within a window of approximately one hour, while these services are transferred to the I-4 F2 satellite.

On resumption of service, all BGAN users in Africa, Europe, the Middle East and Asia (as far east as Bangladesh) will need to re-point their terminals at the I-4 F2 satellite in its new in-orbit location at 25 degrees East.

Before and during the outage, BGAN customers can use the lastest version of BGAN LaunchPad to help determine the new location of the I-4 F2 satellite and to re-point their terminal in readiness for the re-commencement of service.

Users of Inmarsat's FleetBroadband and SwiftBroadband services will automatically lock on to the new satellite and need take no further action. However, some BGAN and FleetBroadband terminals may require software upgrades. End-users should contact their equipment supplier if unsure.

The transfer of broadband services to the I-4 F2 satellite, commencing at 16:00 UTC on 6 February, also marks the start of the second and final planned I-4 outage for these services, to enable the repositioning of the I-4 F1 satellite to 143.5 degrees East. This outage will last until 24 February, and will affect a limited number of BGAN, FleetBroadband and SwiftBroadband users in parts of Asia-Pacific.

Distribution partners and service providers are requested to contact end-users likely to be affected by this planned 19-day outage, and to provide them with relevant information and support.

More information about the repositioning, including coverage maps and new versions of LaunchPad, can be found on the Inmarsat website under Support.
Website support: http://www.inmarsat.com/coverage

Should you wish to discuss this or any other matter further, please do not hesitate to contact Inmarsat Customer Service at:
Email: support@bganbss.inmarsat.com, or
Tel: +44 (0)20 7728 1300.

Many thanks
Kind regards

Repositioning - Restoration of Broadband Services on I-4 F2 Satellite
- Ref: S15 CS1 300109

Dear Distribution Partner,

Inmarsat confirms that the transfer of broadband services in the Indian Ocean Region (IOR) from the Inmarsat-4 (I-4) F1 satellite to the I-4 F2 satellite will go ahead at 16:00 UTC on Friday, 6 February.

Once complete, the transfer will mark the end of the outage caused by the repositioning of the I-4 F2 satellite to 25 degrees East, affecting users of Inmarsat's BGAN, FleetBroadband and SwiftBroadband services in the following areas:
* BGAN - in Iceland, Ireland and parts of West Africa, the UK and Greenland
* FleetBroadband - in a narrow strip of the east Atlantic Ocean
* SwiftBroadband - in a narrow strip of the east Atlantic Ocean.

Please note: this is a change to the previously published end-date for this outage, which was originally scheduled for 2 February. The outage will now end after the transfer of services from the I-4 F1 to the I-4 F2 satellite, starting at 16:00 UTC on 6 February.

At this time, 16:00 UTC on 6 February, those end-users currently receiving broadband services in the Indian Ocean Region through the I-4 F1 satellite will experience a short outage, scheduled to take place within a window of approximately one hour, while these services are transferred to the I-4 F2 satellite.

On resumption of service, all BGAN users in Africa, Europe, the Middle East and Asia (as far east as Bangladesh) will need to re-point their terminals at the I-4 F2 satellite in its new in-orbit location at 25 degrees East.

Before and during the outage, BGAN customers can use the lastest version of BGAN LaunchPad to help determine the new location of the I-4 F2 satellite and to re-point their terminal in readiness for the re-commencement of service.

Users of Inmarsat's FleetBroadband and SwiftBroadband services will automatically lock on to the new satellite and need take no further action. However, some BGAN and FleetBroadband terminals may require software upgrades. End-users should contact their equipment supplier if unsure.

The transfer of broadband services to the I-4 F2 satellite, commencing at 16:00 UTC on 6 February, also marks the start of the second and final planned I-4 outage for these services, to enable the repositioning of the I-4 F1 satellite to 143.5 degrees East. This outage will last until 24 February, and will affect a limited number of BGAN, FleetBroadband and SwiftBroadband users in parts of Asia-Pacific.

Distribution partners and service providers are requested to contact end-users likely to be affected by this planned 19-day outage, and to provide them with relevant information and support.

More information about the repositioning, including coverage maps and new versions of LaunchPad, can be found on the Inmarsat website under Support.
Website support: http://www.inmarsat.com/coverage

Should you wish to discuss this or any other matter further, please do not hesitate to contact Inmarsat Customer Service at:
Email: support@bganbss.inmarsat.com, or
Tel: +44 (0)20 7728 1300.

Many thanks
Kind regards

Country Code Changes in ESAS
280108 11:00 UTC #6

Dear Partner

Please be advised that the scheduled ESAS work communicated below has now been successfully completed. All changes to the country codes have been implemented into ESAS 2000 inline with standard universal country codes. Please review the attached document for the country codes which have changed and the correct code to use when activating new terminals. All existing activations which were processed in ESAS 2000 using the previous country codes have been changed in ESAS to reflect the new country codes.

If you have any queries in relation to any of the information contained in this communication, please don't hesitate to contact the customer service technical helpdesk on support@bganbss.inmarsat.com or via telephone on +44 (0) 207 728 1020.

Kind regards

�Country Code Changes in ESAS
280108 11:00 UTC #5

Dear Partner

Please be advised that the scheduled work on ESAS communicated below, is taking slightly longer than anticipated. We have reviewed the current progress of the maintenance and now estimate a completion time of 16:30 UTC. Partners still have access to the ESAS system to complete transactions, however please be advised that these transactions will not process through the system until we have completed the activity. Inmarsat would request that during this four hour window no transactions which relate to the specific changing country codes be submitted as they will fail.

Please accept our apologies for ongoing maintenance. If you have any queries in relation to this communication, please don't hesitate to contact the customer service technical helpdesk on support@bganbss.inmarsat.com or via telephone on +44 (0) 207 728 1020.

Kind regards


Country Code Changes in ESAS

280108 11:00 UTC #4

Dear Distribution Partner,

I would like to inform partners that the intended changes to ESAS 2000 country code lists are still scheduled for 28th January as previously communicated. This change is required after Inmarsat identified that the country codes in ESAS 2000 were not in line with standard universal country codes.

Please be advised that we will be starting this activity at 11:00 UTC, and estimate that the work will take four hours. This time frame is required to allow partners who perform their own automated processing the time to switch the codes in their own systems. During this four hour window partners will still have access to the ESAS system to complete transactions, however please be advised that these transactions will not process through the system until we have completed the activity. Inmarsat would request that during this four hour window no transactions which relate to the specific changing country codes be submitted as they will fail.

Inmarsat are advising that all Land Earth Station Operators (LESO's), along with the Point of Service Activation companies (PSA's) who use a "Gui" interface to ESAS, to update their country codes. These changes need to be completed as close to the date that the new country code lists are made available in ESAS by Inmarsat. To assist all relevant partners in this change, please see attached a copy of the existing country code lists along with the new country code lists.

To assist LESO's with this change Inmarsat are completing the update as close to month end as possible. This will provide LESO's who are unable to manually update the country code lists the opportunity to download the new country codes in full from the HSE files. These HSE files are sent out on the first of every month.

For PSA's who access ESAS2000 via their own Gui interfaces, the country code lists within your own databases will need to be updated on or as close to the activation date as possible.

If you have any queries in relation to any of the information contained in this communication, please don't hesitate to contact the customer service technical helpdesk on support@bganbss.inmarsat.com or via telephone on +44 (0) 207 728 1020.

Yours Sincerely

Restoration of services on Inmarsat-4 F2 - change of schedule

Dear Distribution Partner,

Please be advised that as part of its satellite repositioning programme Inmarsat plans to restore all broadband services on the Inmarsat-4 (I-4) F2 satellite from 16:00 UTC on Friday, 6 February.

This is a change to the previously published schedule for users of the following services affected by the current outage on the I-4 F2:
* BGAN - in Iceland, Ireland and parts of West Africa, the UK and Greenland
* FleetBroadband - in a narrow strip of the east Atlantic Ocean
* SwiftBroadband - in a narrow strip of the east Atlantic Ocean

Users in the above outage areas will have service restored at the same time as BGAN, FleetBroadband and SwiftBroadband traffic in the Indian Ocean Region (IOR) is transferred from the I-4 F1 to I-4 F2 satellite, currently scheduled to begin at 16:00 UTC on 6 February.

In a further change to the schedule, Inmarsat satellite phone services (SPS), including IsatPhone, LandPhone and FleetPhone, will transfer from the I-4 F1 to the I-4 F2 satellite at the earlier time of 08:00 UTC on 6 February.

Distribution partners and service providers are requested to update their websites and other repositioning documentation, and where possible to contact end-users likely to be affected by these activities.

You are reminded that the second and final outage, in parts of Asia-Pacific, caused by the repositioning of the I-4 F1 satellite to 143.5 degrees East, will also begin on 6 February, starting with SPS from 08:00 UTC and broadband services from 16:00 UTC.

More information about the repositioning, including coverage maps and new versions of LaunchPad, can be found on the Inmarsat website under Support.
Website support: http://www.inmarsat.com/coverage

Should you wish to discuss this or any other matter further, please do not hesitate to contact Inmarsat Customer Service at:
Email: support@bganbss.inmarsat.com, or
Tel: +44 (0)20 7728 1300.

Many thanks
Kind regards

Country Code Changes in ESAS
�280108 11:00 UTC #3

Dear Distribution Partner,

I would like to inform partners that the intended changes to ESAS 2000 country code lists are still scheduled for 28th January as previously communicated on 02nd October 2008 and 31st December 2008. This change is required after Inmarsat identified that the country codes in ESAS 2000 were not in line with standard universal country codes.

Please be advised that we will be starting this activity at 11:00 UTC, and estimate that the work will take four hours. This time frame is required to allow partners who perform their own automated processing the time to switch the codes in their own systems. During this four hour window partners will still have access to the ESAS system to complete transactions, however please be advised that these transactions will not process through the system until we have completed the activity. Inmarsat would request that during this four hour window no transactions which relate to the specific changing country codes be submitted as they will fail.

Inmarsat are advising that all Land Earth Station Operators (LESO's), along with the Point of Service Activation companies (PSA's) who use a "Gui" interface to ESAS, to update their country codes. These changes need to be completed as close to the date that the new country code lists are made available in ESAS by Inmarsat. To assist all relevant partners in this change, please see attached a copy of the existing country code lists along with the new country code lists.

To assist LESO's with this change Inmarsat are completing the update as close to month end as possible. This will provide LESO's who are unable to manually update the country code lists the opportunity to download the new country codes in full from the HSE files. These HSE files are sent out on the first of every month.

For PSA's who access ESAS2000 via their own Gui interfaces, the country code lists within your own databases will need to be updated on or as close to the activation date as possible.

If you have any queries in relation to any of the information contained in this communication, please don't hesitate to contact the customer service technical helpdesk on support@bganbss.inmarsat.com or via telephone on +44 (0) 207 728 1020.

Sincerely

Scheduled BSS Maintenance
�250109 1000 #1

Dear Distribution Partner,

I would like to advise you of a three hour planned outage for maintenance which has been scheduled for Sunday 25th January 2009 at 10:00 UTC. The outage will affect all provisioning activities including activating, deactivating and suspending. No service orders will be lost they will be queued and processed once the maintenance is complete. The distribution of CDR's will be unaffected by this maintenance.

The primary reason for the maintenance is to deploy functionality to handle accidental deactivations. During this window routine enhancements and maintenance will also be carried out.

Reason for notice: BSS Enhancements & Maintenance

Services affected: Provisioning will be unavailable. CDR distribution will be unaffected.

Impact: Unable to Provision

Date of outage: Sunday 25 January 2009

Time outage begins: 10:00 UTC

Time outage ends: 13:00 UTC

In case of problems: Contact Inmarsat Customer Service

Outage probability: High

Special concerns: None

Should you have any concerns or comments that you would like to raise regarding this or any other matter, please contact customer service either via email to support@bganbss.inmarsat.com or by telephone on 44 (0) 207 728 1300.

Kind regards

Repositioning - Successful entry into service of new I-4 Americas satellite
Ref S11 CS4 070109 #1

Dear Distribution Partner

Inmarsat is pleased to announce the successful entry into service of the new Inmarsat-4 (I-4) F3 satellite providing broadband coverage of North and South America.

The start of commercial service marks the creation of a new Inmarsat satellite region, called "I-4 Americas".

BGAN, FleetBroadband and SwiftBroadband traffic was successfully transferred from the I-4 F2 satellite shortly after 08:00 UTC today.

BGAN users in North and South America will need to re-point their terminals from the I-4 F2 satellite at 53 degrees West to the new I-4 Americas satellite at 98 degrees West. The new version of BGAN LaunchPad provides a graphical guide to locating the new satellite.

Users of Inmarsat's FleetBroadband and SwiftBroadband services in the region will automatically lock on to the new satellite, and need take no further action. However, some FleetBroadband terminals may require user intervention or software upgrades. End-users should contact their equipment supplier if unsure.

Older BGAN terminals may also need an upgrade. Again, end-users should contact their equipment supplier if unsure.

Further information about the coverage provided by the new I-4 Americas satellite, including coverage maps and new versions of LaunchPad, can be found on the Inmarsat website under Support.
Website support: http://www.inmarsat.com/coverage
BGAN LaunchPad: http://www.inmarsat.com/Support/BGAN/LaunchPad.aspx

Should you wish to discuss this or any other matter further, please do not hesitate to contact Inmarsat Customer Service at:
Email: support@bganbss.inmarsat.com, or
Tel: +44 (0)207 728 1300.

Many thanks
Kind regards

Repositioning - Transfer of traffic from I-4 F2 to I-4 F3 satellite on 7 Jan 2009
�Ref S11 CS3 070109 #1

Dear Distribution Partner

The transfer of the BGAN, FleetBroadband and SwiftBroadband services from the I-4 F2 to the I-4 F3 satellite will begin today, 7 January 2009, at 08:00 UTC.

There will be a short outage, currently expected to take place within a window of approximately one hour, while the transfer is made.

BGAN users in North and South America will need to re-point their terminals from the I-4 F2 satellite at 53 degrees West to the new I-4 F3 Americas satellite at 98 degrees West.

Users of Inmarsat's FleetBroadband and SwiftBroadband services in the region will automatically lock on to the new satellite, and need take no further action. However, some FleetBroadband terminals may require user intervention or software upgrades. End-users should contact their equipment supplier if unsure.

During the outage, BGAN customers can use the new version of BGAN LaunchPad to determine the location of the I-4 F3 Americas satellite and to re-point their terminal in readiness for the start of commercial service.

Older BGAN terminals may also need an upgrade. Again, end-users should contact their equipment supplier if unsure.

Further information about the coverage provided by the new I-4 F3 Americas satellite, including coverage maps and new versions of LaunchPad, can be found on the Inmarsat website under Support.
Website support: http://www.inmarsat.com/coverage
BGAN LaunchPad: http://www.inmarsat.com/Support/BGAN/LaunchPad.aspx

Should you wish to discuss this or any other matter further, please do not hesitate to contact Inmarsat Customer Service at:
Email: support@bganbss.inmarsat.com, or
Tel: +44 (0)20 7728 1300.

Many thanks
Kind regards

Scheduled outage begins on I-4F2
Ref S12 CS3 070109 #1

Dear Distribution Partner,

The service outage caused by the repositioning of the Inmarsat-4 F2 satellite begins today, Wednesday, 7 January 2009, at 08:00 UTC.

Users of Inmarsat's BGAN, FleetBroadband, and SwiftBroadband services in a small geographical area may be affected by the planned service outage, scheduled to last 24 days until Monday, 2 February.

The outage affects the following services and regions:

* BGAN - in Iceland, Ireland and parts of West Africa, the UK and Greenland
* FleetBroadband - in a narrow strip of the east Atlantic Ocean
* SwiftBroadband - in a narrow strip of the east Atlantic Ocean

Distribution partners and service providers are requested to contact end-users likely to be affected by the planned service outages, and to provide them with relevant information and support.

More information about the repositioning, including coverage maps and new versions of LaunchPad, can be found on the Inmarsat website under Support.

Website support: http://www.inmarsat.com/coverage

Should you wish to discuss this or any other matter further, please do not hesitate to contact Inmarsat Customer Service at:
Email: support@bganbss.inmarsat.com, or
Tel: +44 (0)20 7728 1300.

Many thanks
Kind regards

Scheduled Outage during I-4 F2 Repositioning Ref:
�S12 CS2 060109 09:30 #1

Dear Distribution Partner,

Repositioning of the Inmarsat-4 F2 satellite begins at 08:00 UTC on Wednesday, 7 January 2009.

From the 7 January users of Inmarsat's BGAN, FleetBroadband, and SwiftBroadband services in a small geographical area may be affected by a planned service outage, scheduled to last 24 days, until Monday, 2 February.

The outage will affect the following service and regions:
* BGAN - in Iceland, Ireland and parts of West Africa, the UK and Greenland
* FleetBroadband - in a narrow strip of the east Atlantic Ocean
* SwiftBroadband - in a narrow strip of the east Atlantic Ocean

Distribution partners and service providers are requested to contact end-users likely to be affected by the planned service outages, and to provide them with relevant information and support.

More information about the repositioning, including coverage maps and new versions of LaunchPad, can be found on the Inmarsat website under Support.
Website support: http://www.inmarsat.com/coverage

Should you wish to discuss this or any other matter further, please do not hesitate to contact Inmarsat Customer Service at:
Email: support@bganbss.inmarsat.com, or
Tel: +44 (0)20 7728 1300.

Many thanks
Kind regards

Repositioning - Transfer of traffic from I-4 F2 to I-4 F3 satellite on 7 January 2009
�Ref: S11 CS2 050109 #2

Dear Distribution Partner

The transfer of the BGAN, FleetBroadband and SwiftBroadband services from the I-4 F2 to the I-4 F3 satellite will begin at 08:00 UTC on 7 January 2009.

There will be a short outage, currently expected to last approximately one hour, while the transfer is made.

BGAN users in North and South America will need to re-point their terminals from the I-4 F2 satellite at 53 degrees West to the new I-4 F3 Americas satellite at 98 degrees West.

Users of Inmarsat's FleetBroadband and SwiftBroadband services in the region will automatically lock on to the new satellite, and need take no further action. However, some FleetBroadband terminals may require user intervention or software upgrades. End-users should contact their equipment supplier if unsure.

During the outage, BGAN customers can use the new version of BGAN LaunchPad to determine the location of the I-4 F3 Americas satellite and to re-point their terminal in readiness for the start of commercial service.

Older BGAN terminals may also need an upgrade. Again, end-users should contact their equipment supplier if unsure.

Further information about the coverage provided by the new I-4 Americas satellite, including coverage maps and new versions of LaunchPad, can be found on the Inmarsat website under Support.
Website support: http://www.inmarsat.com/coverage
BGAN LaunchPad: http://www.inmarsat.com/Support/BGAN/LaunchPad.aspx

Should you wish to discuss this or any other matter further, please do not hesitate to contact Inmarsat Customer Service at:
Email: support@bganbss.inmarsat.com, or
Tel: +44 (0)20 7728 1300.

Many thanks
Kind regards

Country Code Changes in ESAS
280108 10:00 #2
�
Dear Distribution Partner,

I would like to inform partners that the intended changes to ESAS 2000 country code lists are still scheduled for 28th January as previously communicated on 02nd October. This change is required after Inmarsat identified that the country codes in ESAS 2000 were not in line with standard universal country codes.

Inmarsat are advising that all Land Earth Station Operators (LESO's), along with the Point of Service Activation companies (PSA's) who use a "Gui" interface to ESAS, to update their country codes. These changes need to be completed as close to the date that the new country code lists are made available in ESAS by Inmarsat. To assist all relevant partners in this change, please see attached a copy of the existing country code lists along with the new country code lists.

To assist LESO's with this change Inmarsat are completing the update as close to month end as possible. This will provide LESO's who are unable to manually update the country code lists the opportunity to download the new country codes in full from the HSE files. These HSE files are sent out on the first of every month.

For PSA's who access ESAS2000 via their own Gui interfaces, the country code lists within your own databases will need to be updated on or as close to the activation date as possible.

If you have any queries in relation to any of the information contained in this communication, please don't hesitate to contact the customer service technical helpdesk on support@bganbss.inmarsat.com or via telephone on +44 (0) 207 728 1020.
--------

Outage during Inmarsat-4 F2 repositioning

Ref: S12 CS2 311208 #1

Dear Distribution Partner,

Repositioning of the Inmarsat-4 F2 satellite begins at 08:00 UTC on Wednesday, 7 January 2009.

From the 7 January users of Inmarsat's BGAN, FleetBroadband, and SwiftBroadband services in a small geographical area may be affected by a planned service outage, scheduled to last 24 days, until Monday, 2 February.

The outage will affect the following service and regions:

� BGAN - in Iceland, Ireland and parts of West Africa, the UK and Greenland

1 FleetBroadband - in a narrow strip of the east Atlantic Ocean

2 SwiftBroadband - in a narrow strip of the east Atlantic Ocean

Distribution partners and service providers are requested to contact end-users likely to be affected by the planned service outages, and to provide them with relevant information and support.

More information about the repositioning, including coverage maps and new versions of LaunchPad, can be found on the Inmarsat website under Support.

Website support: http://www.inmarsat.com/coverage
-------

R-BGAN Closure Notification Rest of the World
December 31, 2008 10:57:29 AM

Dear Distribution Partner,

The R-BGAN service will be withdrawn from service completely and permanently from today, 31 December 2008, at 23:59 UTC.

Distribution partners and service providers are requested to ensure that all end-users of the R-BGAN service have been advised of the closure deadline.

R-BGAN, also known as Regional BGAN, was Inmarsat's first "always-on" IP data service for the land-mobile market, launched in 2002.

It has now been superseded by Inmarsat's BGAN service, which offers simultaneous voice and broadband data connectivity at up to 492kbps.

Partners should seek to upgrade any remaining R-BGAN users to BGAN immediately.
---------

Unscheduled Service Degradation AOR BGAN Family
301208 0720 #4 - Restoration Notification

Dear Distribution Partner

I am pleased to advise that the service degradation communicated below is now resolved and new connections for the BGAN Family of service are once again available.

Our networks team will continue to investigate the root cause of the issue and an incident report will be provided to partners.

Please accept our sincere apologies for any inconvenience that this may have caused and should you have any questions in relation to this or any other matter please do not hesitate to contact the customer service team either by email to support@bganbss.inmarsat.com or by telephone on +44 (0) 207 728 1300.

Kind regards

Unscheduled Service Degradation AOR BGAN Family
�301208 0720 #3

Dear Distribution Partner

Please be advised that Inmarsat is continuing to experience a service degradation affecting new connections in the Atlantic Ocean Region on the BGAN Family of services as communicated below.

Our networks teams are working to identify the cause of the issue and we will provide more information as it becomes available.

Please accept our sincere apologies for any inconvenience that this may be causing and should you have any questions in relation to this or any other matter please do not hesitate to contact the customer service team either by email to support@bganbss.inmarsat.com or by telephone on +44 (0) 207 728 1300.

Kind regards

�Unscheduled Service Degradation AOR BGAN Family
�301208 0720 #2

Dear Distribution Partner,

Please be advised that Inmarsat is continuing to experience a service degradation affecting new connections in the Atlantic Ocean Region on the BGAN Family of services as communicated below.

Our networks teams are working to identify the cause of the issue and we will provide more information as it becomes available.

Kind regards

Unscheduled Service Degradation AOR BGAN Family
�301208 0720 #1

Dear Distribution Partner,

Inmarsat is currently experiencing a service degradation in the Atlantic Ocean Region on the BGAN family of services. New users are unable to gain a network connection. Existing connected users are not experiencing any difficulties.

Our networks teams are investigating the cause of the issue and we will provide more information as it becomes available.

Kind regards

�Repositioning - Transfer of traffic from I-4 F2 to I-4 F3 satellite on 7 January 2009
�Ref: S11 CS2 291208 #1

Dear Distribution Partner

The transfer of the BGAN, FleetBroadband and SwiftBroadband services from the I-4 F2 to the I-4 F3 satellite will begin at 08:00 UTC on 7 January 2009.

There will be a short outage, currently expected to last approximately one hour, while the transfer is made.

BGAN users in North and South America will need to re-point their terminals from the I-4 F2 satellite at 53 degrees West to the new I-4 F3 Americas satellite at 98 degrees West.

Users of Inmarsat's FleetBroadband and SwiftBroadband services in the region will automatically lock on to the new satellite, and need take no further action. However, some FleetBroadband terminals may require user intervention or software upgrades. End-users should contact their equipment supplier if unsure.

During the outage, BGAN customers can use the new version of BGAN LaunchPad to determine the location of the I-4 F3 Americas satellite and to re-point their terminal in readiness for the start of commercial service.

Older BGAN terminals may also need an upgrade. Again, end-users should contact their equipment supplier if unsure.

Further information about the coverage provided by the new I-4 Americas satellite, including coverage maps and new versions of LaunchPad, can be found on the Inmarsat website under Support.
Website support: http://www.inmarsat.com/coverage
BGAN LaunchPad: http://www.inmarsat.com/Support/BGAN/LaunchPad.aspx

Should you wish to discuss this or any other matter further, please do not hesitate to contact Inmarsat Customer Service at:
Email: support@bganbss.inmarsat.com, or
Tel: +44 (0)20 7728 1300.

Many thanks
Kind regards

Change to Scheduled Maintenance Windows
�Ref 241208 1500 #1

Dear Distribution Partner

I would like to advise you that in line with the repositioning activities being completed we have reviewed the current BGAN maintenance windows.

The current BGAN windows for planned maintenance were established based on off-peak times for the AORW and IOR regions. It has been discussed and agreed that the maintenance windows for the new satellite locations, will be as follows:

EMEA (25E/4F2) 22:00 to 00:00 UTC
AMER (98W/4F3) 08:00 to 10:00 UTC
APAC (143.5E/4F1) 18:00 to 20:00 UTC

Primary maintenance windows are Tuesdays; with the secondary maintenance windows on Wednesdays at the above times.

The criteria for activities which must be conducted during the appropriate maintenance windows are as follows:
- Activities which will cause an outage or interruption of user traffic
- Activities which have a risk of an outage or interruption of user traffic
- Activities which entail a major configuration change on elements of the system which directly handle user traffic
- Activities which significantly interrupt a user or DP activities (UT activations, etc).

The above does not imply that maintenance activities will occur at these times every week. Most of the maintenance windows will remain unused. The requirement is that IF planned maintenance is required which fits any of the above criteria; it will be conducted during the appropriate maintenance window. Exceptions can be granted in rare emergency cases.

If the activity affects more than one region, then the region of higher traffic levels will determine the maintenance window to be used.

All planned maintenance activities will continue to go through the internal Inmarsat Management Review Board procedure. The purpose is to evaluate and schedule the activities and to ensure that 72 hours notice is provided to Distribution Partners when appropriate.

These windows will be reviewed in approximately six months time.

If you have any queries in relation to any of the information contained in this communication, please don't hesitate to contact the customer service technical helpdesk on support@bganbss.inmarsat.com or via telephone on +44 (0) 207 728 1020.

Kind Regards

�R-BGAN Closure Notification Rest of the World
�Ref: S08-B #10

Dear Distribution Partner,

Inmarsat would like to remind its customers that the R-BGAN service is scheduled to be withdrawn from service completely and permanently at 23:59 UTC on 31 December 2008.

The final phase of the two-stage closure will affect remaining R-BGAN users in the Rest of the World - i.e. outside South America.

Distribution partners and service providers are requested to ensure that all end-users of the R-BGAN service have been advised of the closure deadline.

Also, partners should seek to upgrade any remaining R-BGAN users to BGAN immediately.

Should you wish to discuss this or any other matter further, please do not hesitate to contact Inmarsat Customer Service at:

Email: support@bganbss.inmarsat.com, or
Tel: +44 (0)207 728 1300.

Many thanks
Kind regards

Repositioning of the Inmarsat-4 (I-4) satellites
�Ref: S12 CS1 241208 #3

Dear Distribution Partner,

Following the successful launch of its third I-4 satellite on 18 August 2008, Inmarsat will be repositioning its satellites in order to optimise the network and prepare for the introduction of global I-4 coverage.

Repositioning of the I-4 satellites will begin when the new I-4 F3 satellite enters service on 7 January 2009 at 98 degrees West, covering the Americas.

While Inmarsat is making every effort to minimise any impact on customers, the repositioning will require two service outages affecting a small number of broadband and satellite phone service users in two limited geographical areas.

The schedule of outages is as follows:

I-4 F2: 7 January - 2 February 2009

* BGAN - in Iceland, Ireland and parts of West Africa, the UK and Greenland
* FleetBroadband - in a narrow strip of the east Atlantic Ocean
* SwiftBroadband - in a narrow strip of the east Atlantic Ocean

I-4 F1: 6 - 24 February 2009

Service outage in parts of Asia-Pacific for:
* BGAN
* FleetBroadband
* SwiftBroadband, and
* IsatPhone, LandPhone, and FleetPhone.

Full global coverage will be introduced at the end of the repositioning process, on 24 February 2009.

Please note: end-users of the BGAN, IsatPhone and LandPhone services will need to point their antennas to the new satellite location after repositioning of each satellite has been completed.

Older BGAN terminals may also need an upgrade. End-users should contact their equipment supplier if unsure.

FleetBroadband and SwiftBroadband terminals should re-point automatically to the satellite in its new location. However, some FleetBroadband terminals may require user intervention or software upgrades. Again, end-users should contact their equipment supplier if unsure.

Users of LaunchPad should ensure they have installed the most up-to-date version.

Distribution partners and service providers are requested to contact end-users likely to be affected by the planned service outages, and to provide them with relevant information and support.

More information about the repositioning, including coverage maps and new versions of LaunchPad, can be found on the Inmarsat website under Support.
Website support: http://www.inmarsat.com/coverage

Should you wish to discuss this or any other matter further, please do not hesitate to contact Inmarsat Customer Service at:
Email: support@bganbss.inmarsat.com, or
Tel: +44 (0)207 728 1300.

Many thanks
Happy Holidays

Repositioning of the Inmarsat-4 (I-4) satellites
�Ref: S12 CS1 171208 #2

Dear Distribution Partner,

Following the successful launch of its third I-4 satellite on 18 August 2008, Inmarsat will be repositioning its satellites in order to optimise the network and prepare for the introduction of global I-4 coverage.

Repositioning of the I-4 satellites will begin when the new I-4 F3 satellite enters service on 7 January 2009 at 98 degrees West, covering the Americas.

While Inmarsat is making every effort to minimise any impact on customers, the repositioning will require two service outages affecting a small number of broadband and satellite phone service users in two limited geographical areas.

The schedule of outages is as follows:

I-4 F2: 7 January - 2 February 2009

* BGAN - in Iceland, Ireland and parts of West Africa, the UK and Greenland
* FleetBroadband - in a narrow strip of the east Atlantic Ocean
* SwiftBroadband - in a narrow strip of the east Atlantic Ocean

I-4 F1: 6 - 24 February 2009

Service outage in parts of Asia-Pacific for:

* BGAN
* FleetBroadband
* SwiftBroadband, and
* IsatPhone, LandPhone, and FleetPhone.

Full global coverage will be introduced at the end of the repositioning process, on 24 February 2009.

Please note: end-users of the BGAN, IsatPhone and LandPhone services will need to point their antennas to the new satellite location after repositioning of each satellite has been completed.

Older BGAN terminals may also need an upgrade. End-users should contact their equipment supplier if unsure.

FleetBroadband and SwiftBroadband terminals should re-point automatically to the satellite in its new location. However, some FleetBroadband terminals may require user intervention or software upgrades. Again, end-users should contact their equipment supplier if unsure.

Users of LaunchPad should ensure they have installed the most up-to-date version.

Distribution partners and service providers are requested to contact end-users likely to be affected by the planned service outages, and to provide them with relevant information and support.

More information about the repositioning, including coverage maps and new versions of LaunchPad, can be found on the Inmarsat website under Support.

Website support: http://www.inmarsat.com/coverage

Should you wish to discuss this or any other matter further, please do not hesitate to contact Inmarsat Customer Service at:

Email: support@bganbss.inmarsat.com, or
Tel: +44 (0)207 728 1300.

Many thanks
Kind regards

Unscheduled BSS Service Order Outage Resolution Notification
�Ref: 121208 1615#2

Dear Distribution Partner

Further to my email below, I am writing to inform you that the previously communicated Service Order problem has now been resolved.

Our technical support team will continue to monitor the situation over the next 24 hours at which time we will launch an investigation into the root cause of the issue and provide an incident report.

Should you wish to discuss this further please do not hesitate to contact the Customer Service team either by email support@bganbss.inmarsat.com or via telephone on +44 (0) 207 728 1300.

Many thanks
Kind regards

Unscheduled BSS Service Order Outage Notification
�Ref: 121208 1615#1

Dear Distribution Partner ,

I would like to inform you of an ongoing Business Support System issue relating to Provisioning.

The matter is in hand with our technical support team who are working in the issue. Please note that this matter is not affecting Call Data Record generation or distribution. I will notify Partners when further information is made available or the matter has been resolved.

In the meantime, should you wish to discuss this further please do not hesitate to contact the Customer Service team either by email support@bganbss.inmarsat.com or via telephone on +44 (0) 207 728 1300.

Many thanks
Kind regards

�Scheduled GGSN SGSN maintenance AOR & IOR
161208 23:00 UTC & 171208 06:00UTC #1

Dear Distribution Partner

I would like to advise you of a scheduled maintenance on the Burum GGSN and SGSN to be conducted next week.

The GGSN activity is to take place during the maintenance window on Tuesday 16th December which begins at 23:00 UTC. Users in both the Atlantic Ocean Region (AOR) and the Indian Ocean Region (IOR) will be affected, and they will experience a total packet switched outage on the Bgan Family of Services for eight minutes. This maintenance involves a software upgrade for the GGSN in readiness for the Hawaii SAS service launch.

The SGSN activity is to take place during the maintenance window on Wednesday 17th December which begins at 06:00 UTC. Users in the Atlantic Ocean Region (AOR) will be affected, and they will experience a total packet switched outage on the Bgan Family of Services for eight minutes. This maintenance involves a configuration change to enable quicker recovery of the SGSN in the event of any future degradation. This activity is also conducted in readiness for the Hawaii SAS service launch.

I would like to take this opportunity to apologise for any inconvenience that this matter may cause. Should you wish to discuss this matter further please do not hesitate to contact the customer service team either by email to support@bganbss.inmarsat.com or via telephone on +44 (0) 207 728 1300.

Many thanks,
Kind regards

Scheduled BSS Maintenance
�Ref: 141208 1000#1

Dear Distribution Partner,

Pending the successful completion of testing the BSS provisioning functionality patch, I would like to advise you of a 3 hour planned outage that is scheduled for Sunday 14th December 2008 from 10:00 UTC.

The outage will affect all provisioning activities including activating, deactivating and suspending. No service orders will be lost they will be queued and processed once the maintenance is complete.

The primary reason for the outage on the BSS is to deploy functionality to handle accidental deactivations. During the same outage, routine maintenance will also be carried out.

Reason for notice: BSS Enhancements & Maintenance

Services affected: Provisioning will be unavailable. CDR distribution will be unaffected.

Impact: Unable to Provision

Date of outage: Sunday 14 December 2008
Time outage begins: 1000 UTC
Time outage ends: 1300 UTC

In case of problems: Contact Inmarsat Customer Service

Outage probability: Definite

Should you have any concerns or comments that you would like to raise regarding this or any other matter, please contact customer service either via email to support@bganbss.inmarsat.com or by telephone on 44 (0) 207 728 1300.

Many thanks,
Kind regards

�Scheduled SGSN maintenance AOR
101208 06:00 UTC #3 - Cancellation of Scheduled Maintenance

Dear Distribution Partner

Further to my below communication at 13:58 UTC I would like to inform you that the SGSN maintenance activity previously scheduled to take place between 06:00 and 08:00 on Wednesday 10th September has regrettably been postponed to a later date. We will notify partners of the alternative time and date once all activities have been co-ordinated.

Should you have any concerns relating to this please do not hesitate to contact the customer service team either by email to support@bganbss.inmarsat.com or via telephone on +44 (0) 207 728 1300.

Kind regards


Scheduled SGSN maintenance AOR

�101208 06:00 UTC #2 - Change of time schedule

Dear Distribution Partner

I would like to advise you of a scheduled maintenance on the Burum SGSN. This work is to take place during the AOR maintenance window on Wednesday 10th December between 06:00 and 08:00 UTC. Only users in the Atlantic Ocean Region (AOR) will be affected, and they will experience a total packet switched outage on the Bgan Family of Services for eight minutes. This maintenance involves configuration activities to enable quicker recovery of the SGSN in the event of any future degradation.

A secondary activity to be completed is the joining of the Burum and Hawaii HLR's, this will provide additional network resiliency. This activity will last up to two minutes and will affect new allocations for the Bgan Family of Service only, existing connections will be unaffected by this activity.

I would like to take this opportunity to apologise for any inconvenience that this matter may cause. Should you wish to discuss this matter further please do not hesitate to contact the customer service team either by email to support@bganbss.inmarsat.com or via telephone on +44 (0) 207 728 1300.

Many thanks

Kind regards

�Scheduled SGSN Maintenance AOR
101208 22:00 UTC #1

Dear Distribution Partner

I would like to advise you of a scheduled maintenance on the Burum SGSN. This work is to take place during the maintenance window on Wednesday 10th December which begins at 22:00 UTC. Only users in the Atlantic Ocean Region (AOR) will be affected, and they will experience a total packet switched outage on the Bgan Family of Services for eight minutes. This maintenance involves configuration activities to enable quicker recovery of the SGSN in the event of any future degradation.

A secondary activity to be completed is the joining of the Burum and Hawaii HLR's, this will provide additional network resiliency. This activity will last up to two minutes and will affect new allocations for the Bgan Family of Service only, existing connections will be unaffected by this activity.

I would like to take this opportunity to apologise for any inconvenience that this matter may cause. Should you wish to discuss this matter further please do not hesitate to contact the customer service team either by email to support@bganbss.inmarsat.com or via telephone on +44 (0) 207 728 1300.

--------


Scheduled BSS outage
101208 22:30 #1

Dear Distribution Partners,

I would like to advise that the planned Home Location Register (HLR) Redundancy Activation activity scheduled for Wednesday 3rd December did not take place. This has been rescheduled for Wednesday 10th December between 22:30 UTC and 23.59 UTC. This activity involves activating the secondary Hawaii HLR to the Burum primary HLR. The impact of this outage is that there will be no provisioning activities available. CDR delivery will not be affected. There is also no network / service impact to Packet or Circuit Switched Services on either ocean regions.

Should you have any comments that you would like to raise regarding this or any other matter, please contact customer service either via email to support@bganbss.inmarsat.com or by telephone on 44 (0) 207 728 1300.

Regards

Repositioning - Inmarsat-4 F3 to enter commercial service on 7 January 2009
Ref: S11 CS1 #1

Dear Distribution Partner

Please be advised that commercial service on the new Inmarsat-4 (I-4) F3 satellite will begin at approximately 09:00 UTC, on 7 January 2009, providing broadband coverage of North and South America.

The I-4 Americas spacecraft is more directly positioned over the region than the current I-4 F2. This makes it easier to point a BGAN terminal at the satellite and, coupled with a higher concentration of spot beams over the landmass, will provide optimal data rates.

Also, for the first time, network coverage will be extended to include parts of Western Canada and Alaska.

In the process, BGAN, FleetBroadband and SwiftBroadband traffic will be transferred from the I-4 F2 to the new I-4 F3 satellite. This will require a short outage, starting at 08:00 UTC, which is currently expected to last for approximately one hour.

At the end of the outage, BGAN users in the region will need to re-point their terminals from the satellite at 53 degrees West to the new I-4 F3 satellite at 98 degrees West. The latest version of BGAN LaunchPad, available for download from the Inmarsat website, provides coverage maps designed to help end-users re-point their antennas.

Older BGAN terminals may also need an upgrade. End-users should contact their equipment supplier if unsure.

Users of Inmarsat's FleetBroadband and SwiftBroadband services in the region will automatically lock on to the new satellite, and need take no further action. However, some FleetBroadband terminals may require user intervention or software upgrades. Again, end-users should contact their equipment supplier if unsure.

Further information about the coverage provided by the new I-4 Americas satellite, including coverage maps and new versions of LaunchPad, can be found on the Inmarsat website under Support.

Website support: http://www.inmarsat.com/coverage

Should you wish to discuss this or any other matter further, please do not hesitate to contact Inmarsat Customer Service at:
Email: support@bganbss.inmarsat.com, or
Tel: +44 (0)20 7728 1300.

Many thanks
Kind regards

Repositioning of the Inmarsat-4 (I-4) satellites
Ref: S12 CS1 #1

Dear Distribution Partner

Following the successful launch of its third I-4 satellite on 18 August 2008, Inmarsat will be repositioning its satellites in order to optimise the network and prepare for the introduction of global I-4 coverage.

Repositioning of the I-4 satellites will begin when the new I-4 F3 satellite enters service on 7 January 2009 at 98 degrees West, covering the Americas.

While Inmarsat is making every effort to minimise any impact on customers, the repositioning will require two service outages affecting a small number of BGAN, FleetBroadband, SwiftBroadband and Satellite Phone Service users in two limited geographical areas.

The schedule of outages is as follows:

I-4 F2: 7 January - 2 February 2009

* BGAN - in Iceland, Ireland and parts of West Africa, the UK and Greenland
* FleetBroadband - in a narrow strip of the east Atlantic Ocean
* SwiftBroadband - in a narrow strip of the east Atlantic Ocean

I-4 F1: 6 - 24 February 2009

Service outage in parts of Asia-Pacific for:
* BGAN
* FleetBroadband
* SwiftBroadband, and
* IsatPhone, LandPhone, and FleetPhone.

Full global coverage will be introduced at the end of the repositioning process, on 24 February 2009.

Please note: end-users of the BGAN, IsatPhone and LandPhone services will need to point their antennas to the new satellite location after repositioning of each satellite has been completed.

Older BGAN terminals may also need an upgrade. End-users should contact their equipment supplier if unsure.

FleetBroadband and SwiftBroadband terminals should re-point automatically to the satellite in its new location. However, some Fleetbroadband terminals may require some user intervention or software upgrades. Again, end-users should contact their equipment supplier if unsure.

Users of LaunchPad should ensure they have installed the most up-to-date version.

Distribution partners and service providers contacted by end-users affected by this outage are requested to provide them with relevant information and support.

More information about the repositioning, including coverage maps and new versions of LaunchPad, can be found on the Inmarsat website under Support.
Website support: http://www.inmarsat.com/coverage

Should you wish to discuss this or any other matter further, please do not hesitate to contact Inmarsat Customer Service at:
Email: support@bganbss.inmarsat.com, or
Tel: +44 (0)207 728 1300.

Many thanks

Kind regards

Scheduled BSS outage
031208 22:30 #1

Dear Distribution Partners,

I would like to advise you that as part of the planned Home Location Register (HLR) Redundancy Activation, there will be a single BSS outage on Wednesday 3rd December from 22:30 UTC ending at 23.59 UTC. This activity involves activating the secondary Hawaii HLR to the Burum primary HLR. The impact of this outage is that there will be no provisioning activities available. CDR delivery will not be affected. There is also no network / service impact to Packet or Circuit Switched Services on either ocean regions.

Should you have any comments that you would like to raise regarding this or any other matter, please contact customer service either via email to support@bganbss.inmarsat.com or by telephone on 44 (0) 207 728 1300.

---------

Unscheduled BSS Maintenance

�251108 15:00 UTC - Restoration Notification #3

Dear Distribution Partner

I am pleased to inform you that the previously communicated rating functionality has been fully restored and the BSS and all associated Provisioning and CDR functionality is fully operational.

Our technical and operational support teams will continue to monitor the BSS over the next 24 hours. After this time an investigation will be launched into the root cause of the earlier provisioning and credit limit functionality issues and an incident report produced.

In the meantime, please do not hesitate to contact the customer service team should you wish to discuss this matter further. You can contact the Customer Service team either via email to support@bganbss.inmarsat.com or alternatively via telephone on + 44 (0) 20 7728 1020.

Many thanks

Kind regards

Unscheduled BSS Maintenance
�251108 15:00 UTC #2

Dear Distribution Partner

Further to the email below, I would like to inform you that the below unscheduled outage affecting provisioning has now be resolved.

There is a minor further incident that relates to the credit limit functionality which is currently not updating. This functionality is used within the Business Support System (BSS) for credit limit purposes and will only affect Distribution Partners who solely use this functionality within the BSS system.

All other features of the BSS are operating normally and our technical and operational support teams will continue to monitor the situation over the next 24 hours. After this time an investigation will be launched into the root cause of the earlier provisioning and credit limit functionality issues and an incident report produced.

In the meantime, please do not hesitate to contact the customer service team should you wish to discuss this incident further. You can contact the Customer Service team either via email to support@bganbss.inmarsat.com or alternatively via telephone on + 44 (0) 20 7728 1020.

Many thanks

Kind regards

Unscheduled BSS Maintenance
251108 15:00 UTC #1

Dear Distribution Partner

I would like to advise you that the below scheduled outage, communicated below, has exceeded the originally communicated five hour window. This has been caused by technical difficulties with the scheduled maintenance. Please note that provisioning activities remains unavailable at this time, however CDR's are being delivered to partners as normal.

If you have any urgent suspensions to complete during this unscheduled outage or should you wish to discuss this further please do not hesitate to contact the Customer Service team on support@bganbss.inmarsat.com or alternatively on + 44 (0) 20 7728 1020, and provide the specific SIM card details.

Kind regards

Country Code Changes in ESAS

Dear Distribution Partner,

I would like to inform partners that the intended changes to ESAS 2000 country code lists are still scheduled for 28th January as previously communicated on 02nd October. This change is required after Inmarsat identified that the country codes in ESAS 2000 were not in line with standard universal country codes.

Inmarsat are advising that all Land Earth Station Operators (LESO's), along with the Point of Service Activation companies (PSA's) who use a "Gui" interface to ESAS, to update their country codes. These changes need to be completed as close to the date that the new country code lists are made available in ESAS by Inmarsat. To assist all relevant partners in this change, please see attached a copy of the existing country code lists along with the new country code lists.

To assist LESO's with this change Inmarsat are completing the update as close to month end as possible. This will provide LESO's who are unable to manually update the country code lists the opportunity to download the new country codes in full from the HSE files. These HSE files are sent out on the first of every month.

For PSA's who access ESAS2000 via their own Gui interfaces, the country code lists within your own databases will need to be updated on or as close to the activation date as possible.

If you have any queries in relation to any of the information contained in this communication, please don't hesitate to contact the customer service technical helpdesk on support@bganbss.inmarsat.com or via telephone on +44 (0) 207 728 1020.

� Sincerely

Scheduled configuration change to Radio Network System & Site Switch
�201108 2100 UTC #1

Dear Distribution Partner,

Please note that we will be conducting an essential configuration change to the Radio Network System at Burum tonight for the Indian Ocean Region Satellite. To perform this configuration change, we will be required to perform a site switch from Burum to Fucino and then back from Fucino to Burum.

The events will take place in the following order and during the following times:

The Site switch will occur at 21:00 UTC from Burum to Fucino. This will cause an outage for approximately 2.5 minutes in the Indian Ocean Region and will affect BGAN, Fleet Broadband, and Swift Broadband services.

The configuration change activity will occur after the first site switch, but will not have any affect on BGAN traffic. The process will take up to 2 hours approximately.

Another Site Switch will be conducted from Fucino back to Burum at approximately 23:30 UTC. This will cause an outage for approximately 2.5 minutes in the Indian Ocean Region and will affect BGAN, Fleet Broadband, and Swift Broadband services.

I would like to take this opportunity to apologise for any inconvenience that this matter may cause. Should you wish to discuss this matter further please do not hesitate to contact the customer service team either by email to support@bganbss.inmarsat.com or via telephone on +44 (0) 207 728 1300.

Many thanks

Kind regards

Scheduled BSS Maintenance
251108 10:00 UTC #1

Dear Distribution Partner,

I would like to advise you of a five hour planned outage that is scheduled for Tuesday 25th November 2008 at 10:00 UTC. The outage will affect all provisioning activities including activating, deactivating and suspending. Call Data Records (CDR's) will also be unavailable during this maintenance. No service orders or CDR records will be lost, they will be queued and processed one the maintenance is complete.

This maintenance is required to implement Short Code Set enhancements and to complete changes to Quarantine functionality on the BSS.

Reason for notice: BSS Enhancements

Services affected: Provisioning, CDR distribution

Impact: Unable to Provision, or receive CDR's

Date of outage: Tuesday 25th November 2008

Time outage begins: 10:00 UTC

Time outage ends: 15:00 UTC

In case of problems: Contact Inmarsat Customer Service

Outage probability: definite

Special concerns: None

Please note that this maintenance is being completed outside of the normal monthly maintenance window (Sunday 23rd November), due to satellite repositioning activities that are being completed on that day. Should you have any concerns or comments that you would like to raise regarding this or any other matter, please contact customer service either via email to support@bganbss.inmarsat.com or by telephone on 44 (0) 207 728 1300.

With Kind Regards


250908 0945 #1

Dear Distribution Partner

I would like to advise that we are currently experiencing a BSS Service Order and CDR Service Degradation.

This issue is not directly related to the Business Support System but a network link. Our Networks team is working to identify the root cause of the degradation and we will provide further updates as we have them.

Thank you for your patience during this unscheduled service degradation and should you wish to discuss this matter further, please contact the Customer Service team either via email to support@bganbss.inmarsat.com or by telephone on 44 (0) 207 728 1300.

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Unscheduled BGAN family service degradation IOR
240908 1645 #2 - Restoration Notification

Dear Distribution Partner

I am pleased to advise that the unscheduled service degradation communicated below has been resolved.

Our network teams will continue to monitor the network over the next 72 hours at which time an incident report will be provided.

Should you wish to discuss this matter further please do not hesitate to contact the customer service team either by email to
support@bganbss.inmarsat.com <mailto:support@bganbss.inmarsat.com> or
via telephone on +44 (0) 207 728 1300.

Kind regards

Unscheduled BGAN family service degradation IOR

240908 1645 #1

Dear Distribution Partner,

 

Please be advised that we are currently experiencing service degradation in the Indian Ocean Region for both BGAN packet switched and circuit switched services.

 

We are working to identify the cause of this service degradation and will advise partners shortly.

support@bganbss.inmarsat.com or via telephone on +44 (0) 207 728 1300.

 

 

 

 

 

 

In the meantime, should you wish to discuss this matter further please do not hesitate to contact the customer service team either by email to





 

Kind regards


Software maintenance for the Burum Billing Gateway (Ericsson Multi Media )
server 280909 0800 #1


Dear Distribution Partner

I would like to advise you that we have scheduled to upgrade the Billing Gateway, Ericsson Multi Media (EMM), server in Burum with the latest operating system and application software releases to improve server performance. These releases include enhanced business logic features, and will provide increased efficiency of Call Data Record (CDR) distribution to Partners. The upgrade will also provide increased resilience and maintain up-to-date product support.

The activity will commence on September 28th between 07:00 UTC and 15:00 UTC and will entail a single outage of 8 hours.

During this maintenance the Billing Gateway server will not distribute CDRs to DP�s via Inmarsat Business Support Systems for BGAN, R-BGAN and SPS services. CDR�s created for traffic during this period will however be retained and after the completion of the activity distributed to partners via the normal BSS channels. There is no impact to network traffic for any of these services.

Should you have any comments that you would like to raise regarding this or any other matter, please contact customer service either via email to support@bganbss.inmarsat.com or by telephone on 44 (0) 207 728 1300.

Kind regards,




Unscheduled BGAN Indian Ocean Region outage
151108 - 1029 and 1511 #1 - incident report

Dear Distribution Partner

This note provides the incident report for the issues experienced with the Indian Ocean Region satellite on Saturday 15th November.

Our investigations have concluded that between 10:29 and 11:27 UTC, there was service degradation affecting only new users for Packet Switch and Circuit Switch traffic on several beams in the Indian Ocean Region.

At 15:11 UTC, the Core Network Gateway subsystem failed causing a total outage in the Indian Ocean Region. Inmarsat initially conducted a site switch from Burum to Fucino while the Burum Core Network Gateway was restarted. The Burum restore was completed at 15:45, when the traffic was switched back to our prime site.

We are working with the manufacturer regarding the beam degradation as well as the system suppliers regarding the Core Network Gateway subsystem failure in addressing the cause of the issues.

 
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Scheduled GGSN maintenance
111108 2300 UTC #1

Dear Distribution Partner

I would like to advise you that we will be completing some network maintenance during the maintenance window tonight. This maintenance is required to resolve an issue with the GGSN, which has stopped sending Radius Interim Accounting messages to partners. Partners will see several short outages on both ocean regions for packet switched traffic during the scheduled two hour maintenance window, these outages should not exceed 10 minutes in total.

Should you have any comments that you would like to raise regarding this or any other matter, please contact customer service either via email to support@bganbss.inmarsat.com or by telephone on 44 (0) 207 728 1300.

Kind regards

Scheduled Router Replacement Burum
081108 0900 UTC #1

Dear Distribution Partner

I would like to advise you that we are replacing the backbone router in our Burum SAS. We will be completing this change on Saturday 8th and Sunday 9th November between 09:00 UTC and 21:00 UTC. The impact on traffic will be several short interruptions of less than two minutes each for the BGAN Family Packet Switched Services. In total we will not exceed 30 minutes impact on each individual day. If we experience any difficulties during any of these interruptions we will roll back all changes, this would cause a 10 minute outage, however this is not expected.

Should you have any comments that you would like to raise regarding this or any other matter, please contact customer service either via email to support@bganbss.inmarsat.com or by telephone on 44 (0) 207 728 1300.

Kind regards,

Unscheduled BGAN IOR Family of service Outage
311008 -1203 UTC #1 - Incident Report

Dear Distribution Partner

I would like to provide you with the incident report for the unscheduled BGAN family of Services outage in the Indian Ocean Region (IOR) which occurred on 31/10/08 at 12:03 UTC. This was caused after the RNS2 host computer at Burum stopped functioning correctly. This stopped all interaction with the Air Interface.

The issue was identified quickly, and after a 14 minutes outage, the decision was taken to switch the BGAN Family of Services in the IOR to Fucino. This site switch created an additional six minute outage.

The issue with the RNS2 host computer at Burum was resolved, and a switch back occurred at 13:34 UTC, creating a two minute outage.

I would like to take this opportunity to apologise for any inconvenience that this matter may have caused. Should you wish to discuss this matter further please do not hesitate to contact the customer service team either by email to support@bganbss.inmarsat.com or via telephone on +44 (0) 207 728 1300.

Kind regards

Unscheduled BGAN IOR Family of service Outage
311008 -1203 UTC #1 - Restoration

Dear Distribution Partner

I would like to advise you that we have experienced an unscheduled outage on the BGAN family of services in the Indian Ocean Region. This outage occurred between approximately 12:03 UTC and 12:23 UTC. We have conducted a site switch to Fucino SAS and traffic has been restored.

Our network support teams are continuing to investigate the cause of the outage. An incident report will be provided within 72 hours.

I would like to take this opportunity to apologise for any inconvenience that this matter may have caused. Should you wish to discuss this matter further please do not hesitate to contact the customer service team either by email to support@bganbss.inmarsat.com or via telephone on +44 (0) 207 728 1300.

Kind regards


Unscheduled RBGAN Service Degradation

191008 10:50 UTC - restoration notification

Dear Distribution Partner

I am pleased to advise that the unscheduled outage on RBGAN and Brand Nui communicated below is now fully restored.

Our network support engineers will continue to monitor the network over the next 72 hours at which time an incident report will be provided.

I would like to take this opportunity to apologise for any inconvenience that this matter may have caused. Should you wish to discuss this matter further please do not hesitate to contact the customer service team either by email to support@bganbss.inmarsat.com or via telephone on +44 (0) 207 728 1300.

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Unscheduled RBGAN Service Degradation
191008 10:50 UTC

Dear Distribution Partner

Please be advised that we are currently experiencing RBGAN service degradation. New users are unable to connect the network at his time. Existing connections are unaffected. Please also note that this issue is affecting Distribution Partner connection to the Brand Nui system.

Our network support engineers are working to identify the cause of this issue and we will contact you with further information as we receive it.

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Unscheduled BSS Outage 260908 - 08:30 #3

- Incident Report
Dear Distribution Partner

I would like to provide you with the incident reports for the two outages experienced on Friday 26/09/08.

Incident 1: Billing Application

Affected: BGAN/RBGAN CDR distribution

Date & Time: Friday 26th September 2008 04:00 utc

Service resumed: Friday 26th September 2008 05:00 utc

Description:
At 04:00 the Billing Application experienced an Oracle issue which caused all BSS databases to move across onto the backup database server. A restart was performed to clear down any underlying problems, the system was stabilised within the hour and Service Orders and CDRs were processing as usual.

No cleanup actions were required as provisioning was unaffected.

Cause:
The cause of the outage was the Oracle issue stated above.

Planned measures:
A patch has been installed that resolves this issue. The implementation went well and we will monitor the system to ensure that the patch has resolved the issue.
---------------------------------------------------------------------------------------------
Incident 2: BSS Application Databases

Affected: BGAN/RBGAN Service Order processing

Date & Time: Friday 26th September 2008 07:00 utc

CS Advised: Friday 26th September 2008 08:15 utc

Service resumed: Friday 26th September 2008 09:30 utc

Description:
The system was processing service orders but it was noticed that this was intermittent. The earlier billing issue had caused all the application databases to be automatically moved across to the back up server and upon further investigation there were some internal system links that were not communicating. A complete application and database restart was required to restore these links.

Cause:
The initial cause of this outage was the movement of databases caused by the earlier Billing Application outage.

Planned measures:
A patch has been implemented to resolve the Oracle issue experienced by the Billing Application. We are monitoring the BSS to ensure satisfactory results from this.

I would like to take this opportunity to apologise for any inconvenience that this matter may have caused. Should you wish to discuss this matter further please do not hesitate to contact the customer service team either by email to support@bganbss.inmarsat.com or via telephone on +44 (0) 207 728 1300.

Kind regards

Unscheduled BSS Outage 260908 - 08:30 # 2
- restoration notification

Dear Distribution Partner

I am pleased to advise that the below communicated BSS system outage has been restored.

Our BSS IT support team will continue to monitor the system over the next 72 hours at which time an incident report will be produced.

Thank you for your patience during this unscheduled system outage and should you wish to discuss this matter further, please contact the Customer Service team either via email to support@bganbss.inmarsat.com or by telephone on 44 (0) 207 728 1300.

Kind regards

Unscheduled CDR and Service Order Service Degradation
250908 0945 #3 - Incident Report

Dear Distribution Partner

I would like to provide you with the incident report for the CDR and service provisioning issues experienced Thursday 26/9/08 between 04:41 to 09:30 UTC

This issue was caused after a malfunction on a newly installed monitoring application in Burum caused saturation of the London connection. This primarily affected the Management traffic which included Business Support System provisioning and CDR collection for Partners. There was no impact on Live traffic.

The monitoring application has been taken off-line and will be analysed further to identify the root cause.

I would like to take this opportunity to apologise for any inconvenience that this matter may have caused. Should you wish to discuss this matter further please do not hesitate to contact the customer service team either by email to support@bganbss.inmarsat.com or via telephone on +44 (0) 207 728 1300.

Kind regards

Software maintenance for the Burum Billing Gateway (Ericsson Multi Media ) server
280909 0800 #1

Dear Distribution Partner

I would like to provide you with a revised impact communication for this weekend's activity. There will still be a single outage of 8 hours for the distribution of call data records on September 28th between 07:00 UTC and 15:00 UTC. However there will now also be a single one hour outage to service provisioning during September 28th between 08:00 UTC and 9:00 UTC.

Should you have any comments that you would like to raise regarding this or any other matter, please contact customer service either via email to support@bganbss.inmarsat.com or by telephone on 44 (0) 207 728 1300.

Kind regards,


Unscheduled BSS Outage
260908 - 08:30 # 1

Dear Distribution Partner,

I would like to advise you that we are currently experiencing an unscheduled BSS outage. This is affecting Service Provisioning for the BGAN family of services. Please be advised this does not affect CDR distribution.

Our BSS IT Support team are working to identify the cause and a resolution to this problem. Should you wish to discuss this matter any further, please contact the Inmarsat Technical Helpdesk on Support@BGANBSS.inmarsat.com or alternatively on 0207 728 1020.
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Unscheduled CDR and Service Order Service Degradation

12th of October 2010 at 20:55.

On the 12th of October 2010 at 20:55 the Payload Control System (PCS) for the 4F1 satellite (APAC) at the Paumalu Satellite Access Station suffered a failure condition causing service degradation on BGAN/FB/SB and GSPS (SPS service was not affected)

Users connected to the network at the time of the incidents were not affected. The problem only affected users on dark beams and a small number of users requiring extra capacity on illuminated beams.

The root cause of the problem has been investigated and resolved. All necessary corrective actions will be undertaken to prevent similar occurrences in the future.

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