Knowledgebase: IP Handset
Error message “No satellite service” in IP Handset
Posted by - NA - on 15 October 2008 07:43 AM
Thrane & Thrane

Knowledge base – Problems/solutions

Date: October - 2008

 

Product Name & Type:

Product name: Thrane IP Handset, SAILOR FleetBroadband 500, FBB500, Sailor FleetBroadband 250, FBB250, EXPLORER 727.
T&T type number: TT-3670A, TT-3740A, TT-3742A, TT-3722A.
Hardware / Software version affected:

 

Subject:

An error message shown in the display of Thrane IP Handset TT-3670A "No satellite service" appearing after the IP Handset has been SW upgraded to SW ver 1.6.

 

Identification:

Normally this error message "No Satellite Service" is indicating that the system is not within the global /spot beam coverage, but this is not necessary the truth. A bug in the Terminal SW 1.06 and lower means that "status" communicating between Terminal and IP Handset fails causing the IP handset to display the error message below.


Action:

Solution 1: The error message in the Thrane IP Handset can be deleted by rebooting the Terminal, NOT the Thrane IP Handset.

Solution 2: Try to make a call and if the call fails check your position against the coverage map.

The problem will be solved in the Terminal SW version 1.07.

Thrane & Thrane

eSupport Self Care


 

(282 vote(s))
This article was helpful
This article was not helpful

Comments (0)
Help Desk Software by Kayako Fusion